Cherry Hill Area Mechanical Contracting/Service organization established in 1981 is seeking a motivated individual for its HVAC service department. We are committed to the following core values:
- Do the right thing
- Caring
- Knowledgeable
- Reliable
Our company has an excellent reputation and our customers and employees are very loyal to our organization. We are a second-generation family owned business that has experienced steady growth during these uncertain times. Weve been featured in the South Jersey Biz, family business section. Our President won the prestigious Women of the Year award from Contracting Business magazine and weve also received a family business award from Philadelphia Smart CEO magazine.
We are looking for candidates that exemplify our values and want to work in a family owned business environment.
What we Offer
Besides an excellent salary, the company also offers the following benefits:
- Company Paid Health Insurance - Employee
- Dental Insurance
- 401k Plan with Matching
- Bonus Pay
- Profit Sharing
- Holidays Off
- Paid Time Off
- Work Hours 8AM 5PM; M-F
JOB DESCRIPTION:
- Coordinate with dispatcher and clients to schedule maintenance inspection visits performed by field technicians.
- Review Daily Technician Maintenance work tickets; update and document changes and/or additional information provided; follow up with appropriate team member(s).
- Compile custom Maintenance Inspection Deficiency Reports based on individual client specifications.
- Schedule follow up specific maintenance inspection visits until complete.
- Maintain maintenance material lists for individual client sites.
- Procure coordinating materials for scheduled maintenance visits based on Maintenance Plan specific visit.
- Process maintenance requests and service work orders through email and phone calls for multiple clients.
- Supports dispatcher with daily tasks when dispatcher is not available or has personal time off.
- This is an inside position and all communication is done through the phone and computer - No field work is required
DUTIES:
- Communicate with clients inside and outside.
- Responsible for documenting all client equipment, material lists and maintenance services accurately, timely and with continuity.
- Follow through maintenance plans from contract to renewal, making sure maintenance/inspections are clearly defined and documented.
- Communicate with technicians and client representative (owners) to ensure notes are accurate and properly documented.
- Prioritize work tasks and complete work in a clear and organized manner.
- Must be able to multi-task (actively listen and communicate while typing notes simultaneously).
- Follow and improve existing procedures and guidelines as defined by the service team.
EXPERIENCE AND SKILLS:
- Must be highly organized with ability to prioritize and multi-task effectively
- Must be focused and task oriented with strong follow up skills
- Must be proficient in Excel, Word, Outlook, and basic computer skills.
- Must have excellent customer service skills candidate must be able to articulate effectively on the phone and email.
- Must be able to work under pressure on competing responsibilities with discretion and accuracy.
- Resourcefulness would be an asset.
- Ability to work in a team atmosphere.
- Must be honest and hard working.
- Live within 30 miles of Medford, NJ