Position SummaryFive Wishes, a program of the national nonprofit Aging with Dignity (AWD), is seeking an enthusiastic, mission-driven, and experienced Administrative Assistant who will thrive in a challenging and dynamic work environment.This Tallahassee, FL based organization is the nationally-acclaimed non-profit that has touched the lives of tens of millions of Americans and influenced public policy at both the state and national level. AWD's mission is to honor and safeguard the God-given human dignity of the most vulnerable. Through its Five Wishes program, it is a leader in helping individuals plan for how they would like to be treated in case of serious illness through the sale and distribution of Five Wishes advance directive and supporting resources.The full-time Administrative Assistant will be responsible for providing excellent customer service by phone, email, and online service case management, as well as working with the operations team to perform administrative activities.Duties and Responsibilities
- Personal interest in AWD's mission and charitable purpose
- Provide excellent customer service in answering product and policy inquiries, and processing credit card and invoiced orders by phone
- Respond to electronic customer service cases
- Use strong critical thinking and problem solving skills to find answers to questions and investigate customer and vendor inquiries
- Prepare and submit electronic check deposits
- Enter routine transactions into accounting system
- Assist/fill in for shipping assistants when necessary, accurately locating and packaging the appropriate products and labeling packages for shipping
- Other duties as assigned
Essential Skills
- Demonstrated experience in member/customer management.
- Ability to think on your feet; proactively identify issues and generate recommendations.
- Outstanding organizational skills and attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities
- Experience in outreach and follow-up communications
- Goal oriented
- Demonstrated writing and editing skills; effective verbal communication skills
- Takes initiative, demonstrates creativity, personable and has a high level of professionalism
- Comfort working independently, as well as part of a team; proactively collaborate with AWD staff and other stakeholders on relevant projects.
- Require reliable transportation for trips to the post office and other office errands
- Requires the ability to safely lift 40lbs
Experience
- Previous customer service experience
- Excellent phone and email communication skills
- Must enjoy working from a Tallahassee-based office
- Demonstrated ability to manage and maintain data with accuracy and thoroughness.Excellent computer knowledge; proficiency in MS Office Suite (Word, Excel, PowerPoint)