Location: Fairfax,VA, USA
Department: Col of Engineering and Computing
Classification: Education Support Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Pay Band: 03
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The Undergraduate Student Services Office, within the College of Engineering and Computing (CEC), serves undergraduate students by being the focal point of knowledge regarding policies and procedures, program offerings/requirements, and university resources. Primary functions of the Undergraduate Student Services Office include the following activities: processing of academic requests; marketing undergraduate programs and recruiting high school and transfer students; providing retention and other student support services; coordinating career related programs and activities; providing opportunities for student professional development; preparing appropriate reports and documents related to program assessment and student retention; managing curriculum and program development processes; preparing informational materials; and publicizing activities to students and faculty.
About the Position:
The Administrative Assistant provides administrative and technical support for programs associated with the CEC Undergraduate Student Services Office. Responsibilities include:
* Supporting requests from students, faculty/staff, and the CEC service community;
* Serving as a resource for students, faculty/staff, and the CEC service community;
* Preparing and disseminating CEC program related information to students, faculty/staff, and the CEC service community;
* Monitoring the academic progress of students; and
* Preparing reports essential for development/implementation of student retention strategies.
Responsibilities:
Student Support:
* Receives academic requests, reviews for accuracy, verifies documents, and provides to Associate Dean for review;
* Communicates decisions to students;
* Maintains log of requests and actions;
* Responds to request inquiries via phone and email;
* Maintains electronic student file folders and updates as student requests are processed;
* Stays up to date on university and CEC academic policy and processes for student requests;
* Prepares and sends commendation email for CEC students who appear on the Dean's List; and
* Develops and maintains a working relationship with staff across campus offering services to undergraduate students (i.e., Registrar, Financial Aid, CAPS, Learning Services, etc.).
Office Support:
* Serves as the first point of contact for calls, visitors, and general email inquiries;
* Independently assesses the reason for contact and manages requests from prospective and current students seeking information. Resolves and/or directs all inquiries appropriately;
* Creates facilities work orders as needed;
* Maintains bulletin boards, literature displays, and glass cases used to house materials related to undergraduate programs and advising;
* Keeps an inventory of supplies and assists with ordering as needed; and
* Serves as a backup contact and support for CEC Peer Mentors.
Recruiting and Outreach:
* Supports CEC Undergraduate Student Services Office at University Orientation sessions, CEC Research Celebration, University and CEC Visit Days, Degree Celebrations, and other various recruiting, outreach, and celebration events; and
* Assists with event planning, communication, and day-of event activities.
Required Qualifications:
* High school diploma or equivalent;
* Experience working in an office setting;
* Experience as a front office first point of contact;
* Experience with confidential record keeping;
* Knowledge of general office practices and equipment;
* Demonstrated written, oral, and interpersonal communication skills;
* Demonstrated problem-solving skills;
* Demonstrated skill in working as part of a team;
* Proficiency in Microsoft Office Suite;
* Aptitude to learn new software and internet applications;
* Ability to coordinate a variety of activities simultaneously and prioritize items of importance with and without supervision;
* Ability to exercise independent, sound judgement with accuracy and attention to detail;
* Ability to deal effectively with diverse clients including students, parents, faculty, and staff;
* Ability to maintain a high degree of confidentiality and accuracy in dealing with clients and all academic requests/forms.
Preferred Qualifications:
* Bachelor's degree in a related field;
* Work experience in higher education;
* Experience with Banner, eVA, and Patriot Web;
* Experience with event planning;
* Experience creating marketing materials;
* General knowledge of university policies and procedures; and
* Knowledge of university resources.
Instructions to Applicants:
For full consideration, applicants must apply for the Administrative Assistant at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume. Review of applications will continue until the position is filled.
Posting Open Date: August 20, 2024
For Full Consideration, Apply by: September 3, 2024
Open Until Filled?: Yes
Mason Engineering:? The Future of Engineering is Here!
About the College:
The College of Engineering and Computing (CEC) at George Mason University is a fast-growing force for innovation in research and education. Ranked nationally in the top 100 in both undergraduate and graduate education, the CEC enrolled a record high of 10,933 students in fall 2023. The college has 34 undergraduate, master's and doctoral degree programs including several first-in-the-nation offerings. Of its 320 full-time faculty, 93 are tenured, 77 are tenure-track, 90 are term faculty, and 60 are research faculty. As part of a nationally ranked research university, CEC research teams expended $65 million in sponsored research awards in the past year and had projects with over $119 million in current and anticipated awards. The college stands out for its leading research in areas such as artificial intelligence, data analytics engineering, cybersecurity engineering, biomedical imaging and devices, healthcare, autonomous systems, 5G/Next G communications, systems architecture, computational biomedicine, advanced materials and manufacturing, sustainable infrastructure, and more. The college encourages and supports multidisciplinary research and provides ample opportunity for faculty to work with other disciplines.
About the University and the Region:
George Mason University is the largest and most diverse public research university in Virginia, with an enrollment of more than 40,000 students studying in over 200 degree programs. Mason is an innovative, entrepreneurial institution with national distinction in a range of academic fields. It was classified as an R1 research institution in 2016 by the Carnegie Classifications of Institutes of Higher Education. The university has campuses in Fairfax, Arlington, and Prince William County. Its proximity to Washington, D.C. provides unmatched geographical access to federal agencies and national laboratories. Northern Virginia is also home to one of the largest concentrations of high-tech firms in the nation, providing excellent opportunities for interaction with industry. The region is consistently rated as being among the best places to live in the country and has an outstanding local public school system.
About the Future:
In conjunction with Amazon's decision to establish a second headquarters in Northern Virginia, the Commonwealth of Virginia announced a multi-year plan to invest in the growth of degree programs in computing. As a result, Mason has committed to accelerate its plans to grow its capacity in computing and high-tech fields. Among the university's exciting initiatives are the launch of the Institute for Digital Innovation-a university think tank and incubator to serve the digital economy-and the expansion of Mason Square, home to its Arlington facilities. In 2025, Fuse, a new 355,000 square foot building, will open to students, faculty, and research teams. This net-zero facility will house the Institute for Digital Innovation, state-of the-art classrooms, labs, and collaborative spaces. It will also include retail space and leasing opportunities for local businesses. These initiatives reflect hundreds of millions of dollars in new investment by Mason that will rapidly elevate the university's already leading national position in computing and related areas.