Administrative AssistantNational Corporate Housing is a growing company looking for an experienced individual to support their Washington, DC market operations. The role will encompass account management, guest experience and vendor relations. The ideal candidate will have a proven record of customer service excellence and problem-solving skills working with both internal and external customers in a service-based environment.National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe.
Responsibilities: - Audit property and guest ledgers as needed with assigned markets to ensure proper billing and payments.
- Assist General Manager with posting payments to vendors, initiating electronic payments, and expediting payment when needed.
- Audit general ledgers and market invoices for approval.
- Execute property leases from initiation to completion/renewal in timely manner.
- Communicate with properties to obtain renewals offers as needed.
- Deliver notice to vacates to market properties in a timely manner.
- Build strong partnership/relationships with properties.
- Evaluate, identify, and communicate opportunities, issues, and trends to make improvements impacting Market efficiency and guest experience.
- Audit information in management software for accuracy in relation to sales and service.
- Management of office/promotional supplies for markets.
- Assistance with market celebrations and motivation contests.
- Run Market L10 Meetings
- Answer and Direct Phone Calls
- Special projects as assigned by the General Manager.
- Perform other duties necessary to support the market and guests.
Requirements: - Proven ability to multitask and be flexible with various duties.
- Strong administrative skills and attention to detail
- Ability to communicate clearly and concisely both vocally and in writing.
- Outstanding customer service and problem resolution skills
- Excellent organizational skills
- Experienced with reservation systems/strong data entry skills.
- Ability to operate general office equipment.
- 1-3 years hospitality or hotel customer service experience
- High School Diploma or equivalent
- In Office position
All employees are expected to have knowledge of National's business units and established procedures and compliance rules pertinent to their positions.
Benefits: - Competitive Compensation
- Health, Dental and Vision insurance
- 401K plan
- One-of-a-kind culture with dedicated Diversity, Equity, and Inclusion Specialist and Inclusion Council
- Inclusive Awards and Recognition Program for All
- Paid time off
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
Fair Labor Standards Act (FLSA): ExemptWill not provide assistance with relocation costsNational Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status