LanceSoft is hiring an Administrative Assistantlocated in East Syracuse.Job description: Job title: Administrative Assistant Duration : Duration for 12+ months Payrate- $28.00 - $31.00 USD hourly Work type: Onsite Job Details:
- Expert on using data to training models.
- The models are then used to automate processes like image classification, speech recognition, and market forecasting.
- Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
- Uses organization and product knowledge to address more difficult inquiries and provide follow-up.
- Develops documentation used to solve difficult customer issues/requests/complaints.
- Directs queries to appropriate department or personnel, as needed.
- Research published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customer satisfaction is met.
- Collects and consolidates information regarding customer interactions and transactions and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote various products/services to ensure business targets are met.
- May provide after-sales support for various client contracts.