Summary Assists with daily activities of their supervisor by providing skilled secretarial, clerical, and administrative support by performing the following duties.
Duties and Responsibilities include the following.
- Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer.
- Maintains well-organized, usable files between Management, employees and the community; utilizes DocuTreev system to maximize efficiencies.
- Answers and screens supervisor's telephone calls.
- Maintains calendar and independently schedules appointments for supervisor.
- Greets scheduled visitors and conducts to appropriate area or person.
- Maintains confidential and general files for supervisor.
- Assists customers, both internal and external, with questions, concerns and problems and provides excellent customer service for all requests.
- Conducts research as requested by supervisor.
- Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, meals, records and transcribes minutes of meetings, etc.
- Prepares informational documents for regulatory requests and handouts for meetings and presentations.
- Executes a wide variety of correspondence such as letters, memos, faxes, reports and spreadsheets from notes and oral instructions as needed for supervisor.
- Maintains office supplies and equipment, including keeping printers stocked with paper daily.
- Performs duties specific to the position as defined and outlined by the specific department procedures.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:Interpersonal Skills/Customer Service - Maintains confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Varies writing style to meet needs; Able to read and interpret written information.Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.Adaptability - Adapts to changes in the work environment; Manages competing demands.Attendance/Punctuality and Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Follows instructions, responds to management direction.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); one year related administrative experience; banking experience preferred; or equivalent combination of education and experience.
Computer Skills To perform this job successfully, an individual should have a basic knowledge of computer applications such as the Internet, Microsoft Word, Microsoft Excel and Outlook. Ability to use basic office machines including 10-key adding machine, computer keyboard, telephone, fax machine and copy machine
Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values.Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.
Physical Demands While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The noise level in the work environment is usually moderate.This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.