Location: Raleigh,NC, USA
The Administrative Assistant Provides administrative support to the property management team. Represents Highwoods in a professional manner to customers, vendors, and the public. Will champion efforts meant to enhance the customer journey and foster a customer-centric culture within the division. Is a team player and works with other Highwoods employees for the good of the company.
WORK PERFORMED:
* Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
* Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers.
* Assist with efforts to help drive customer retention, reduce churn, and increase overall customer satisfaction.
* All day-to-day administrative support to four Property Managers.
* Provide administrative support to Director of Asset Management and Director of Property Management.
* Monthly invoicing of additional customer charges such as excess electric and HVAC generated by monthly meter reports and customer requests.
* Update customer contacts as necessary in multiple locations such as emergency information, accounting, Salesforce and ServiceLink.
* Assist the Property Managers with special projects including budgeting, preparation of monthly reports, capital expenditures, and annual CAM reconciliation letters.
* Mail monthly statements and rent increase letters.
* Assist the Property Managers with Accounts Receivables, including correspondence to the customers, research and documentation.
* Assist with distribution and collection of customer surveys.
* Code and forward vendor invoices to respective Property Manager through electronic invoice system.
* Distribute vendor invoices to department members via the electronic Nexus system.
* Verify, code and forward master contract invoices.
* Manage janitorial updates for all Property Managers
* Assist with building inspections when requested.
* Set up CapX projects and Contracts for managers when needed
Requirements:
* Effective organizational and time management skills
* Strong interpersonal skills
* Detail-oriented and analytical
* Basic understanding of accounting principals
* Excellent written and oral communication skills
* Computer proficiency MS Office and Internet
Education/Experience:
* Associate's degree preferred
* 2+ years of administrative experience
* Property management experience is a plus
Work Environment
Professional office setting; routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Regular walking may occasionally need to climb, balance, stoop, kneel or crouch and lift and/or move up to ten pounds.