Administrative Assistant - EXP Location: East Syracuse, NY (On-Site) Job ID: #70121Pay Range: $26.63-$31.34/hrJob Description:Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting. 100% onsite, with WorX policy (20% work from home based on performance/business needs). Schedule: Monday-Friday; Flexible start, 8-hour workday.Responsibilities:
- Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints
- Uses organization and product knowledge to address more difficult inquiries and provide follow-up.
- Develops documentation used to solve difficult customer issues/requests/complaints.
- Directs queries to appropriate department or personnel, as needed.
- Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customer satisfaction is met.
- Collects and consolidates information regarding customer interactions and transactions, and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote various products/services to ensure business targets are met.
- May provide after-sales support for various client contracts.
Qualifications:
- 3+ Years Administrative / Back Office Experience Required
- HS Diploma/GED required, BA/BS degree preferred
- Strong written and verbal communication skills with the ability to work cross-functionally with both internal and external contacts.
- Highly organized with strong attention to detail, while also able to handle multiple priorities.
- Experience with defining, capturing, and improving key metrics.
- Knowledge of SAP and Microsoft Office.
- Salesforce experience a plus.
- Knowledge of HVAC products and marketing processes is highly desired
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state lawButler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. #ZR