Location: Georgetown,DE, USA
ARK Systems is looking for an Administrative Assistant for our Salisbury office.
Duties/Responsibilities:
* Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
* Assists in review certification reports for noted deficiencies found during routine testing
* Research pricing, prepare proposals, and obtain customer approval as required
* Schedule/ coordinate with service dispatch for technician to complete approved work
* Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
* Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.
* Process material requisitions for service related work
* Open and closes work orders, update customer notes, etc
* Assist with communications with filed staff as needed
* Assist with Service invoicing
* Customer support and satisfaction liaison
* Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
* All other duties as assigned
Required Skills/Abilities:
* Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
* Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
* Business school, Associates degree or equivalent experience and knowledge is required.
Education and Experience:
* Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
* Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.
* Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 20
ARK is an Equal Opportunity Employer M/F/V/D ENCOURAGED TO APPLY!