Job Summary
Front office position handling administrative duties required by the Association to
Provide superior services to members. This position reports directly to the
Executive and Professional Services Director. (Non-Exempt Employee)
General duties include but are not limited to:
- Greet members/visitors and assist as needed.
- Answer all incoming calls in a timely manner and responds to phone inquiries by determining member's needs and specifications for referral to appropriate department.
- Distribute mail and packages to CEO.
- Delegate and follow up technology hotline questions.
- Process secondary membership applications, assist in annual dues billing, and maintaining membership records.
- Process broker admin access applications and maintain records.
- May assist Department Heads in committee meetings by taking minutes, etc.
- Keep kitchens and all public areas clean at all times.
- Create, maintain and organize tent cards for all in-house functions.
- Maintain workroom and ensure sufficient supplies needed for copiers, printers, etc.
- Assist with set-up and cleanup of in-house functions alongside the Meetings and Events Manager.
- Assist with overflow work, including word processing, data entry and Internet research tasks of all departments.
- Assist in making copies and putting materials together for committee and other meetings upon request.
- Take mail to the post office from time to time.
- Works independently and within a team on special nonrecurring and ongoing projects.
- Perform such other duties as requested by the Chief Executive Officer and Executive and Professional Services Director.
Required Skills/Accreditations
- Organizational Skills including the ability to multi-task.
- Strong Computer literacy with emphasis on Microsoft applications and data management applications. Mac experience strongly preferred.
- Understands the process of a volunteer organization.
- Must be a good project manager.
- Must be attentive and creative, possess the ability to work with and adapt to all types of people and exhibit patience.
- Must be skilled as a communicator, have strong interpersonal skills. Ability to clearly and pleasantly communicate both verbally and in writing with members, management, and co-workers, both in person and by telephone.
- Must be self-motivated and ability to have initiative.
- Ability to maintain confidential information.
- Fosters and contributes to a positive team environment. Must be a team player and contribute positive energy.
- Ability to produce professional documents with minimal number of errors; includes spelling, punctuation, and grammatical errors.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to work well under pressure, dealing with many member requests/questions within a short period of time.
- Customer service oriented with a desire to create memorable member experiences.
- Ability to use various office equipment, including but not limited to, calculators and photocopiers.
- Must be able to lift 20 to 40 lbs.
Preferred Skills/Accreditations
- High school education required, college degree in related field preferred.
- Previous administrative support experience preferred. REALTOR® Association experience plus.
Hours
Generally, hours are 8:30 a.m. - 4:30 p.m.
M-F. Will be expected to arrive earlier from time to time depending on meeting schedule.
Additional Salary Information: Must send cover letter, resume, and salary requirement to: ...@tnrealtors.com (Only complete applications will be considered).