Location: all cities,NJ, USA
Location: Bergen County. On site 5 days a week
Hours: 9-5pm
*MUST RESIDE IN BERGEN COUNTY*
Comp: $65K-$80K
The Sales Support Admin is responsible for implementation and project management of all phases of Life, Long Term Disability and Health Insurance projects.
The Sales Support Admin is primarily responsible for supporting the new business implementation process as well as ongoing maintenance of accounts. The Sales Support Admin will be responsible for supporting sales producers in the acquisition process of onboarding new clients, leading the new client implementations for those sold accounts and manage queries / ad-hocs throughout the lifespan of an account.
During the new client onboarding process, the Administrative Assistant will work closely with the client, carrier/vendors and their implementation teams.
Additionally, he/she will be responsible for managing multiple client implementations at one time, and for ongoing communication on the status of the implementations.
Duties & Responsibilities
Implement and service Life, LTD and Health Accounts
Client/Vendor Facing
Manage Calendars and Emails including set up meetings with Producers and clients
Constant contact with Vendor and Client
Works with producer to determine employee benefits installation and implementation requirements.
Responsible for managing New Business / client query email box.
Examples of group applications include paperwork for health, dental, ancillary coverages, voluntary coverages, PBMs, FSA, HSA, virtual care providers, wellness vendors and clinical vendor arrangements.
Submit correctly required group forms to re-certify group coverage eligibility for the employer.
Manage employer group and carrier/vendor timelines for a timely implementation.
Implementation meetings/calls with employer group, carrier, and vendor partners.
Continuous follow ups until approval confirmation.
Timely and appropriate communications to clients, vendors and sales producers utilizing systems and processes emphasizing periodic client contact.
Champion process improvements and technology enhancements.
Be the subject matter expert of carrier underwriting requirements and data needed for quotes.
Be the subject matter expert on carrier implementation requirements and data transfer requirements.
Maintain Enrollment Implementation check list.
Vendor implementation relationship management.
Provide client marketing/communication materials (i.e. benefit guide, Client Advocate Center flyer, etc.)
Participate in open enrollment meetings.
Skills & Qualifications
Detail Oriented
Self-Motivator and Self Starter
Does NOT need to be micromanaged
Excellent communication skills
Excellent organizational skills and attention to detail
Education, Training & Experience
Bachelors Degree
Experience with database applications
Working knowledge of all Microsoft office products; Intermediate Excel knowledge
Minimum 2+ years experience in an implementation role
Minimum 2+ years experience with a carrier (prefer health plan), agency, brokerage firm and or enrollment vendor, preferred
Knowledgeable in employee benefits, enrollment guidelines, HRIS systems, enrollment systems and technology, underwriting regulations and legislation impacting the industry, preferred
Working knowledge of employee enrollment and onboarding systems, electronic data file transfers, payroll systems, preferred