Location: Roanoke,VA, USA
Title: Administrative Assistant Senior - #W2341 (Div. of Child Support Enforcement)
State Role Title: Administrative & Office Specialist III
Hiring Range: $40,000-$52,000 salary commensurate w/exp.
Pay Band: 3
Agency: Department of Social Services
Location: DCSE ROANOKE
Agency Website: www.dss.virginia.gov
Recruitment Type: General Public - G
Job Duties
NOTE: This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis. This position is not 100% telework.
At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
Virginia's children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.
DCSE's mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.
DSCE is seeking a highly motivated individual to fill the role of Administrative Assistant Sr. The incumbent of this position would provide legal administrative support to the Assistant Attorneys General provided to the Division of Child Support Enforcement and oversee the daily operation of legal services for the local child support district offices while working cohesively with other administrative legal assistants within DCSE throughout the Commonwealth. This position would also be required to cover other district offices within and outside the region, as needed.
Day to day duties of this position include:
* Preparing, creating, proofreading, and finalizing legal documents from various sources to include legal documents, notes, rough drafts, dictation, and/or previously prepared documents and correspondence, both timely and accurately.
* Assisting the assistant attorney generals in preparing for court cases and respond to legal questions and correspondence while ensuring details remain confidential.
* Provide professional, helpful, quality, and friendly service to customers as well as building strong working relationships.
* Maintain the attorneys complex court schedule and calendar.
* Provide daily administrative support that includes but is not limited to: Answering and directing calls, taking messages for the assistant attorney generals, answering written or verbal correspondence, faxing, filing, making photocopies, preparing travel vouchers, collecting, and distributing mail.
Minimum Qualifications
Working knowledge of:
* Legal terminology, court procedure, and legal drafting
* Administrative support functions
Demonstrated ability in:
* Drafting, preparing, proofreading and editing correspondence, spreadsheets, and PowerPoint presentations for completeness, format, grammar and spelling.
* Preparing and processing required documents with minimal errors to meet specified deadlines.
* Understanding and comprehending policies and laws.
* Organizing and prioritizing work as well as adapting quickly to manage a diverse workload with attention to detail with meeting impending deadlines.
* Answering and responding to phone calls and emails from internal and external employees and customers.
* Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).
* Working with automated systems and databases.
* Working independently and as part of a team.
* Communicating clearly and concisely both orally and in writing with varied level of internal and external customers.
* Exercising sound judgment, maintain complete discretion in dealing with confidential and sensitive matters.
* Having a professional and helpful demeanor in handling incoming communication with Judges, attorneys, the Division of Child Support Enforcement and the public.
Additional Considerations
* Knowledge and experience in reading, comprehending, and determining legal referrals, questions, and policy.
* Child Support Enforcement experience.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line Virginia Jobs (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from recruitment.
VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
We are a Virginia Values Veterans (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our Vision, Mission and Strategic Plan .
In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the Virginia Jobs (RMS) employment site when you apply.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.
Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
Contact Information
Name: VA Department of Social Services, Div. of Human Resources
Phone: ...@dss.virginia.gov
Email: ...@dss.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-###-####.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.