Administrative Associate, Home Services
: Job Details :

DescriptionAdministrative Associate, Home Services We are Electrify My Home, the Premier Residential Electrification Specialists!Are you a personable individual with a positive demeanor? Are you passionate about providing exceptional outcomes for your team and customers? Looking for a stable position at a company that offers a fun and challenging work environment and truly cares about you? If you answered yes, you may have found a great opportunity to secure your career!We are looking for a multi-talented admin specialist to complement our our motivated team with experience in HVAC/construction related office admin skills. This is a critical role for our growing company - get in early and be part of our collective success as we scale our efforts to install world-class projects that help our customers enjoy great comfort, energy efficiency and carbon reduction!This is a full-time role.ResponsibilitiesAdministrative support :•Effectively and efficiently multitask in several key roles including Project management, process development, sales team support, logistics, accounting support, HR and other general office duties.•Assist staff members with daily tasks and maintain organizational data streams and progress tracking•Keep our dispatch software and Customer Resource Management software updated at all times•Communicate with field, office and sales staff in a deliberate and firm manner•Compile digital and paper folders containing necessary job information•Organized and disseminate project information to assist field manager•Data entry and expense tracking assistanceCustomer Service:•Maintain polite and professional communication at all times•Resolve customer, concerns•Understand and relay details about company matters and offerings•Process and keep program information updated and and organized•Register product information and track distributor incentive programs and warrantiesQualifications•Excellent interpersonal communication skills•Business related College degree or 3 years related experience•2+ years of customer service or office administration experience•1+ year of scheduling experience (preferably HVAC but Plumbing or other construction experience is considered)•Excellent computer skills. Knowledge of Microsoft applications (e.g., Word, Excel, Powerpoint, Outlook, Teams, Slack) and CRM systems•Experience with business telephone systems•Excellent phone skills•Innovative and growth mindset•Sales team admin experience•Bonus: Training program administration•Bonus: Adobe photoshop, illustrator, InDesign, premier experience