Location: Wilmington,DE, USA
The City of Wilmington, a leading Delaware employer, upholds its commitment to quality public services and fiscal stability through the Finance Department. We maintain the City's financial records, billing and collecting amounts due the City, procurement, the budget, and various administrative services. In addition, the Finance Department oversees all Parking Enforcement functions. Parking Enforcement patrols all public City Streets in accordance with City Code.
DUTIES AND RESPONSIBILITIES
This position supports Parking Enforcement functions through communication with inside and outside staff via email, phone, and two-way radio. Monitors and maintains reports relating to Parking Enforcement and Red-Light Programs. Additional responsibilities include:
* Answers phones and two-way radios, provides customer assistance, file, and record management, and distributes mail.
* Places orders as needed and maintains supply inventory.
* Responsible for writing and typing correspondence concerning matters relating to Parking Enforcement
* Answers customer inquiries regarding parking enforcement, abandoned vehicles, RPPs, and City parking laws.
* Interacts with other Departments as needed to resolve constituent questions and requests
* Composes and maintains required reports
* Checks and maintains Sales Force cases daily
* Supports appeal functions as needed
* Performs all related work as required
EDUCATION AND EXPERIENCE
Graduation from high school or GED equivalency.
* Knowledge: Some knowledge of computer software applications, such as Microsoft Excel and Word Processing. Good recordkeeping and organization skills.
* Skills: Experience with filing, computing, accounting, and bookkeeping. A minimum of three years of customer service-related experience
* Abilities: Ability to exercise sound judgment in interpreting policies and procedures. Ability to establish and maintain effective working relationships with other employees and the general public.
* Licenses: Possess and maintain a valid driver's license with a good driving record.
CANDIDATE EVALUATION
Evaluation for this position includes a review of the applicant materials, certification of qualified applicants, and a panel interview.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
All selected applicants must pass a criminal background investigation and have a pre-employment physical.
* Work is normally performed in a quiet office at a computer desk.
* Work requires the employee to sit, talk, or hear frequently.
* Occasionally required to walk, use hands to finger, handle or feel objects, tools, or controls, and reach with hands or arms.
* May occasionally lift and/or move up to 25 pounds.
* Vision requirements include close vision and the ability to adjust focus.
* Location and Schedule: Hours of operation Monday through Friday, 8:30-4:30. Location 800 French Street, Wilmington, DE 19801-3537
TOTAL COMPENSATION
Compensation encompasses both salary administration and a comprehensive benefit package:
* Salary Administration: New employees are hired at the starting and up to median salary based on qualifications and internal equity. Annual merit increases are provided based on a satisfactory performance review.
* Benefits: The City offers a robust benefit package with medical/dental available on the date of hire. Additional details available at www.WilmingtonDE.gov/benefits.
SUPPLEMENTAL INFORMATION
This position is open to all internal and external applicants who meet the minimum qualifications.
* To apply visit www.WilmingtonDE.gov. Computers are available in the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Call (302) ###-#### to schedule an appointment for computer use.
* The City of Wilmington is an equal opportunity employer.
* The City Code provides preference for eligible internal candidates, veterans, and current city residents.
* The City of Wilmington is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship. If accommodation is needed, please call (302) ###-####.