Location: Lewiston,ME, USA
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Administrative Coordinator
Job Code:12660 Location:Lewiston 04240 Department:Program Support FT/PT Status:Full Time Summary: Sweetser is looking for an Administrative Coordinator at our Certified Community Behavorial Health Clinic (CCBHC) in Lewiston!
Administrative Coordinators provide support to the Community Behavioral Health Clinic [CCBHC], through the administrative functions such as reporting, data collection, and auditing. Administrative coordinators manage ongoing coordination of clients and staff including the facilitation of a positive patient-centered environment and ongoing support among providers and Sweetser.
ESSENTIAL FUNCTIONS:
* Responsible for the coordination of care of individuals in the Community Behavioral Health Clinic [CCBHC].
* Facilitate ongoing collaboration and communication between providers.
* Run reports and collect data required by State and Federal entities.
* Measure and seek to continually improve provider and staff satisfaction.
* Create a patient-centered care environment resulting in high satisfaction as reported through Sweetser's client service process.
* Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
* Supports the intake/access processes through completion of risk screening and behavioral health/SUD screenings with individuals.
* Links individuals with needed resources and services and regularly ensures services are meeting needs.
* Complete timely and accurate documentation of all contacts and activities utilizing an Electronic Health Record.
* Completes comprehensive surveys with individuals at intake, discharge and every six months while in care.
* Responsible for tracking and administering surveys as well as data entry.
* Conducts primary care screening and monitoring processes and procedures. Coordinates vaccinations for Hepatitis A and B series for clients, as indicated by screening procedures.
* Support individuals in completion of applications for applicable benefits to include Mainecare, non-emergency transportation resources, and other social services.
* Utilize supervisory supports appropriately and participates in all team/program meetings.
* Other duties as assigned.
KNOWLEDGE AND SKILLS:
* Demonstrates professionalism and collaboration with others.
* Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.
* Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety implementation techniques effectively.
* Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.
* Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.
* Maintains current knowledge in present practice area, i.e., attendance at required hours of organization educational programs and utilizes clinical supervision as a learning experience.
* Use listening skills, flexible collaboration and a consistent problem-solving focus in working to resolve differences with colleagues, peers and clients.
* Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.
* Intermediate computer skills required.
* Patient facing position - mental health experience 1-2 years preferred.
EXPERIENCE:
* Minimum of three years of practice management preferred.
EDUCATION:
* Bachelor's Degree in social work, human services, healthcare or business management preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
* Valid state driver's license.