Administrative Manager
: Job Details :

This position involves managing a wide range of administrative functions crucial to the department's operations. Key responsibilities include supervising daily administrative tasks such as patient scheduling, registration, and insurance authorization, ensuring that these tasks are performed efficiently and in compliance with internal standards and external regulations. The role also involves providing thorough training and orientation to administrative staff, monitoring their performance, and handling HR-related activities like performance evaluations, hiring, and disciplinary actions. This role provides administrative assistance to the division and Director. Additionally, the position includes developing and implementing policies and procedures to improve administrative efficiency, managing office spaces, and serving as a liaison for administrative staff in resolving escalated issues. The role requires strong supervisory, organizational, and interpersonal skills, along with a deep understanding of the department's processes and operational requirements. Working closely with the O&P Division Director, this role helps to expand administrative operations of the O&P Center across the UCSF Health System and serves as a key member of the O&P Executive Leadership Team.

Salary Information

The salary range for this position is $84,400 - $157,400 (Annual Rate). Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

Department Description

The Department of Orthopaedic Surgery is responsible for the department's academic, teaching, patient care professional services and research activities under the UCSF School of Medicine. The department has over 400 academic and staff personnel at multiple sites (UC, Mt. Zion, MB, SFGH, and VAMC). The UCSF Orthotic and Prosthetic (O&P) Center is a division within the Department of Orthopaedic Surgery that operates six clinical practices across the Bay Area, employing 22 clinical professionals (11 CPOs, 8 ATs, 3 residents) and provides care in both ambulatory and in-patient settings. Annually, O&P provides care for 7,000 ambulatory patients and approximately 3,000 inpatients. UCSF O&P regularly partners with Orthopaedic Surgery, Pediatrics and Pediatric Surgery, Neurology and Neurosurgery, Vascular Surgery, Rehabilitation Medicine, Internal Medicine, Family Practice Medicine, Urgent Care, and the Emergency Departments at Parnassus Heights, Mission Bay, and ZSFG, and the division serves as a critical adjunct to patients being treated across the UCSF health system.

Required Qualifications

• Nine (9) or more years of related work experience
• Two (2) or more years of leadership experience
• Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, billing systems, applicable information systems, patient service standards/patient care workflows, and regulatory requirement and best practices
• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
• Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative and clinical information in a clear and concise manner, and to prepare and present a variety of documents, reports, and analyses
• Ability to work well with staff, patients, providers, and clinicians in a complex environment
• Ability to work with a high degree of independence, exercising good judgment and decision-making skills

Preferred Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters
• Knowledge of orthotics and prosthetics industry
• Ample experience and a strong grasp of bargaining issues/employee and labor relations

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.