Administrative Office Professional I/II
: Job Details :

Salary: See Position Description Location : Santa Barbara, CA Job Type: Full-time Job Number: 24-7000-04 (O) Department: Multiple Departments Opening Date: 10/25/2024 Closing Date: 11/15/2024 5:00 PM Pacific DescriptionAdministrative Office Professional I (AOP): Hourly rate of$22.99 - $27.64, plus bilingual and uniform allowance when applicable. Benefits Info Administrative Office Professional I - Restricted. These positions are regularly privy to the decisions or recommendations of County management affecting employer-employee relations. These employees are in the confidential-unrepresented bargaining unit. AOP I - Restricted Hourly Rate: $23.23 - $27.90, plus bilingual allowance when applicable. Benefits Info Note: Applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual rate

Location of Vacancies: We are accepting applications to establish one employment list to fill current and future vacancies in multiple locations (Santa Barbara, Santa Maria, Santa Ynez, Lompoc, Carpinteria, etc.) for full-time and part-time positions. Please make sure you select on your application which location(s) and department(s) you are willing to accept current and future employment. THE POSITION: The Administrative Office Professional class is a position that is within 19 departments of the County of Santa Barbara. Each Administrative Office Professional position may be different depending on the needs of the department and the nature of the work that you will be performing. The current vacancies are in the Clerk Recorder Assessor's Office, Behavioral Wellness Department, and the Information Technology Department. For additional information about our County Departments, please visit this link: Examples of DutiesDescription Class Concepts / Examples of Duties: Value to the Organization •Performance of routine clerical and other related tasks in an assigned work area Level of Work •This is the entry-level in the Administrative Office Professional series •Incumbents apply knowledge of basic and commonly used procedures, workflow, methods, and techniques associated with routine clerical work to perform routine tasks while learning how to perform the full-range of clerical work found in the work area Independence of Action and Decision Making •Incumbents work within clearly established parameters •Incumbents are given limited opportunities to use independent judgment Supervision Received •Work is regularly monitored; in some situations, supervisory control is provided through the structured nature of the work itself; in other cases, the supervisor maintains control through review of the work by spot checking progress and reviewing completed work for accuracy, completeness, and adherence to instructions and established procedures •Incumbents perform work as instructed and are directed to seek advice on matters not specifically covered, clearly defined, or easily located in the instructions or guidelines Supervision Exercised •None Advancement •Incumbents are eligible for advancement to the Administrative Office Professional II level upon meeting the minimum experience requirement of one year of service in this class, fulfilling the advancement skill development requirement, and demonstrating satisfactory performance on the job as indicated on the most recent Performance Plan and Evaluation Form COMPETENCIES Class Competencies Incumbents acquire and demonstrate the following competencies while performing work at the Administrative Office Professional I level: Desktop Computing •Basic knowledge of and skill in using office automation software, including Microsoft Word and Outlook, involving desktop computing, keyboarding, data entry, receipt and transmission of electronic mail, and other skills that involve related steps covered by specific instructions Oral Communication •Skill to speak with sufficient clarity and select appropriate words to convey standard information in a positive manner and select alternative words when needed •Skill to listen to and understand lengthy questions, complaints, and explanations •Skill to use words and body language that show empathy and understanding Written Communication •Skill to check and compare information on documents to detect inconsistencies, incompleteness, and errors in transferring information •Skill to prepare accurate messages •Skill to compose simple correspondence using good grammar and word usage Customer Focus and Business Orientation •Skill to ask appropriate questions to understand the customer's needs and to select customer service techniques and methods to make a positive impression and get standard information across to the customer in a courteous, relationship-building manner •Skill to use an understanding of County departments and organizational structure to serve customers •Understanding of departmental programs to prioritize and respond to service requests •Skill to understand and follow confidentiality and privilege procedures Team Work •Skill to work as a member of a work team demonstrating ability to accept and share responsibility Problem Solving •Skill to define common problems and choose appropriate solutions from a fixed set of alternatives Interpersonal Interaction •Skill to develop sound professional relationships with public, internal customers, and co-workers •Skill to avoid behaviors that lead to conflicts with others Math •Skill to add, subtract, multiply, and divide fractions and percentages Core ACE Competencies All Administrative Office Professionals are expected to possess and demonstrate the following competencies, which are required for demonstration of the County's ACE values (accountability, customer-focus, and efficiency): Job Knowledge/Skills •Possesses skills and knowledge to perform job •Stays up to date with changing technology and other requirements of the job Quality •Produces work that is accurate, thorough, and neat •Produces work that is complete Productivity/Effectiveness •Effectively uses time, equipment, materials, and resources •Plans and organizes work to accomplish assigned duties •Anticipates work that needs to be accomplished Attendance/Punctuality •Is at work on time and is ready to work •Adheres to work schedule Accountability •Follows policies and procedures •Understands priorities and makes appropriate decisions •Maintains confidentiality •Recognizes and accepts responsibility for work assigned and performed Employment Standards The following job-related competencies are required upon entry to this class for successful performance of essential functions and for demonstration of the County's ACE values:

• Skill to use computer operating system, word processing, and email software at a level necessary to create documents and send and respond to email messages
• Use alphabetic computer keyboard with skill and accuracy
• Use complete English sentences and paragraphs to correctly organize and convey information
• Correct use of English parts of speech, sentence structure, vocabulary, and word usage
• Skill to add, subtract, multiply, and divide whole numbers and decimals
• Skill to meet and interact with the public and co-workers courteously and professionally
• Skill to file information alphabetically, numerically, and chronologically
• Skill to write and print legibly, clearly, and uniformly to record information

ADDITIONAL INFORMATION: Some positions may perform duties inside a locked facility. Those duties may include performing personal searches of prisoners, accompanying Sheriff's Deputies on required rounds into detention dormitories, and during transport of prisoners and interacting with hostile and occasionally derisive individuals. LICENSES AND CERTIFICATES: Possession of a valid and appropriate California Driver's License is required for some positions. BACKGROUND CHECK: Some positions require the applicant to pass a background investigation. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. SHIFT WORK AND WEEKENDS: Some positions in this class require shift and weekend work. Supplemental InformationSELECTION & EXAMINATION PROCESS

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Online Office Professional AssessmentCandidates will be required to successfully pass the online office professional assessment. Candidates who advance to this step will be notified by email with instructions to complete assessment. The deadline to complete the assessment will be clearly stated in the invitation. Candidates must complete and pass this assessment to continue in the selection process.

Candidates must receive a percentage score of at least 70 on the online administrative office professional examination to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list. NOTE: Veteran's preference credit is applicable for this recruitment (5 points for veterans, 10 points for disabled veterans). To be eligible for this credit, you must be applying for this position within five years from your most recent date of: (1) honorable discharge from active military service; or, (2) discharge from a military or veterans' hospital where treatment and confinement were for a disability incurred during active military service; or, (3) completion of education or training funded by a Federal Educational Assistance Act. No time limit exists for veterans with 30% or more disability. To receive veteran's preference points, you must: (1) check the Veteran's Preference Points box on the employment application form; and (2) submit a copy of your Form DD214 and, if applicable, VA certification of disability rating, to the Human Resources Department on or before the online assessment examination date; and (3) pass all phases of the examination process. The preference points will be added to your final test score. Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. For some departments, the selected candidate's appointment is also contingent upon successful completion of a Live Scan. The Public Health Department (PHD) requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the PHD Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.BACKGROUND INVESTIGATION AND MEDICAL EVALUATION: District Attorney, Child Support Services, and SBCERS conduct a background investigation. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Other departments may require an extended background check including credit history; this is at the discretion of each department.

• Background Investigation: includes an interview and in-depth background investigation of arrest records, personal, military, credit, and employment history; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and a safe driver.

All Positions: Appointees may be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period. REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution. Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law. Vaccination Verification and Testing: This position may be subject to State Health Officer Orders (SHOOs) or County policy regarding vaccine verification and/or testing. Please contact the hiring department for more information. Statement of Commitment The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential. We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances. We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of One County, One Future. Expanding the full range of employee talent allows the County to deliver our best to all our community members. We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity. APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Friday, November 15, 2024 at 4:59 PM, PST; postmarks not accepted. Applications and job bulletins can be obtained 24 hours a day at Leza Patatanian, Employment Analyst, ...@countyofsb.org Retirement Plans

• Generous County Defined Benefit Plan
• Eligible to participate in 457(b) Deferred Compensation Plan
• Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
• For more information on our retirement plans, please visit: and

Health Benefits

• Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
• Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
• Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
• Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
• For more information on our health benefits, please visit:

Paid Time Off

• Vacation Leave 12 to 25 days per year depending on length of public employment
• Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
• Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
• Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
• For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)

Miscellaneous Benefits

• County Paid Term Life Insurance
• County Paid Long Term Disability Insurance
• Childcare and Employee Discounts
• Relocation Assistance may apply
• Flexible work schedule may apply
• For more information on all of these benefits, please visit:

Compensation Summary

• To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit:

*This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment. 01 I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.

• I understand

02 I understand as part of the application process, a completed supplemental questionnaire form must be submitted along with the standard application. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire form.

• Yes
• No

03 The Human Resources Department communicates with ALL APPLICANTS through e-mail. Please make sure your email address is entered correctly and it is current. If you feel you are not receiving your emails, please check your spam or junk inbox for our emails.

• Yes, I understand

04 Please keep in mind, the hiring departments will receive a copy of your application. It is to your advantage to provide as much information as possible regarding any current and prior employment history on your application.

• I understand.

05 IMPORTANT INFORMATION, PLEASE READ CAREFULLY: When completing your application and supplemental questionnaire, it is important that you carefully consider all the selections you make and/or the information you provide in the following areas:

• Type of positions you will accept
• Types of work you will accept
• Types of shifts you will accept
• Where you will initially accept employment
• Languages other than English
• Additional questions for specific departments

Why? If you successfully pass the supplemental questionnaire ranking, you are placed on the large employment list. Your ranking is based on the scoring of your questionnaire and the number of candidates on the list. When a department has a vacancy, we will use the large employment list, to filter based on the needs of the hiring department and the above choices you've made. For example, if the Social Services Department has a vacancy in Santa Barbara for a full -time position, then candidates who have selected the Social Services Department, Santa Barbara location, and full-time work will be pulled from the large employment list by rank order and the department will receive the top 10 candidates for consideration. When completing your application and supplemental questionnaire, be certain to select all the departments, locations, and work shifts that you are willing to be considered. Also, be certain to list any specific skills you possess, such as bilingual skills. Before submitting your application, please take time to check your selections. This is your only opportunity to make these selections.

• I have read and understand my options.

06 Below is a list of departments that utilize this job classification. Please select the department(s) you would like to be considered for current and future vacancies. Some departments have provided a brief description of your role as an Administrative Office Professional I in the Department. Please keep in mind that during the life of the employment list, some of these departments may not have vacancies that arise. This is your only opportunity to make your selection. I understand the following questions will be my only opportunity to select the departments I am interested in being considered for a current or potential future vacancy.

• AGRICULTURAL COMMISSIONER DEPARTMENT: To learn more visit
• BEHAVIORAL WELLNESS: The mission of the Department of Behavioral Wellness is to promote the prevention of mental illness and recovery from addiction among individuals, families and communities, by providing effective leadership and delivering state-of-the-art, culturally competent services. The Department provides treatment, rehabilitation, and support services to 10,000 clients with mental illness and substance use disorders annually through its professional staff of over 400, in addition to its many contracted Community-Based Organization (CBO) providers.For more information, please visit www.countyofsb.org/behavioral-wellness
• CHILD SUPPORT SERVICES: To learn more visit
• CLERK - RECORDER - ASSESSOR'S OFFICE: Duties in the Clerk-Recorder's Office, record, archive and provide copies of official and vital records. Read handwritten documents from the 1800s. In the Assessor's Office, assist taxpayers with questions about property ownership and assessment. Read, interpret and process recorded documents as they relate to appraisability for property taxes. In the Election's Office, assist with candidate filing, vote by mail and voter registration. To learn more visit
• COMMUNITY SERVICES DEPARTMENT (includes Parks and Housing Divisions): To learn more visit www.sbccsd.org
• COUNTY EXECUTIVE OFFICE: To learn more visit
• COUNTY COUNSEL: To learn more visit
• DISTRICT ATTORNEY'S OFFICE: To learn more visit
• FIRE: To learn more visit
• GENERAL SERVICES DEPARTMENT: (Supports Facilities, Real Property, and Capital Projects Divisions) To learn more visit
• HUMAN RESOURCES DEPARTMENT: To learn more visit
• INFORMATION TECHNOLOGY: In the IT Department our success is powered by people and technology. Our culture is what makes IT a fun and rewarding place to work! We establish, develop and nurture partnerships and open communication within our communities. We embrace a willingness to learn and accept new ideas, to actively listen and to be receptive to change. We strive to grow our talents and do our best in the service of others while taking pride in our work. We explore and deliver new and creative ways to pair technology with business needs. We ensure the resources necessary to succeed and encourage thoughtful participation leading to inclusion and ownership. The current vacancy is in our Network and Communications Division. To learn more visit
• PLANNING & DEVELOPMENT: Duties in the Planning and Development department may include facilitating the public meeting process by preparing mailings, emails, board member packets and otherwise supporting various boards and commissions; facilitating the permit application process by conducting intake and issuance, guide the public to the correct resource, informing the public regarding the application processes; reception, and fiscal team support. To learn more about what P&D does, visit
• PUBLIC HEALTH DEPARTMENT: The Public Health Department's mission is to improve the health of our communities by preventing disease, promoting wellness and health equity, while ensuring access to needed health care, and maintaining a safe and healthy environment. Administrative opportunities exist in a wide variety of environments, including Health Care Centers, Laboratories, and Pharmacies, Community Health Promotion Programs, Environmental Health Services, Animal Services, the Emergency Medical Services Agency, Fiscal, Human Resources, I.T., and more. To learn more visit
• PUBLIC WORKS: Assignments may include working at various maintenance yards, offices, and other work sites throughout the County. Typical job tasks include reception type duties which includes interacting with the general public, partner agencies, private companies, and other County departments in-person, via phone and email. Other work tasks may include intaking and processing work requests for Public Works facilities, intaking payments, data entry, setting up electronic folders and directories, scheduling meetings, and booking conference rooms. Duties may also include reviewing and transmitting time sheets, accessing and running reports using the County's financial system, and working in various other Department and County systems. Assists others with special projects and perform related duties as assigned. To learn more visit
• SOCIAL SERVICES: The mission of the Department of Social Services (DSS) is to help our community be safe, supported, and self-sufficient. DSS achieves this by administering programs that offer income support, food benefits, and health care to eligible children and adults. Additionally, DSS administers several community networks that aim to coordinate, enhance, and report on services for children, seniors, and individuals with disabilities. At the core of our mission, agency culture, and daily work are the values of diversity, equity, and inclusion. We are committed to embracing and practicing equity, as we believe it is vital to delivering exceptional customer service and fostering an inclusive, affirming workplace where all employees can thrive. As a member of the DSS team, you will take on essential tasks that support the administration of various programs and provide crucial services to community members as they navigate challenges and opportunities. Your specific responsibilities will vary depending on the program or function you support. To learn more, visit:
• TREASURER-TAX COLLECTOR: To learn more visit

07 If you selected interest working for the County Clerk-Recorder-Assessor & Elections Offices on question 6, please answer the following questions: Would you be willing to officiate a civil wedding ceremony?

• Yes
• No
• As I did NOT select an interest in working for the County Clerk-Recorder-Assessor & Elections Offices, this does not apply to me.

08 Positions in the Elections Office require overtime during peak periods of election cycles. Would you be willing to work overtime as needed?

• Yes
• No
• As I did NOT select an interest in working for the County Clerk-Recorder-Assessor & Elections Offices, this does not apply to me.

09 Do you have professional experience working in a behavioral health setting for the County of Santa Barbara?

• Yes
• No

10 If you selected an interest in the Information Technology Department (ITD), please indicate whether you have experience performing administrative tasks for a telecommunications agency (company that provides internet, wireless, telephone, mobile, etc. services or infrastructure).

• Yes
• No
• As I did NOT select an interest in working for the Information Technology Department, this does not apply to me.

11 If you answered yes above, please list the applicable telecommunications employer(s) where you gained this experience (must be listed on your application as well). If you selected no or doesn't apply please enter N/A. 12 BACKGROUND CHECK AND MEDICAL EVALUATION: The following departments require the candidate to pass a background investigation: Child Support Services, District Attorney, and SBCERS. Current or excessive use of drugs, sale of drugs, serious criminal history, or deception relating to employment history may bar employment. Other departments may require an extended background check including credit history; this is at the discretion of each department.

• I understand that if I have checked the following: Child Support Services, District Attorney, and SBCERS, I am subject to undergo the above process.

13 I understand my responses to the following supplemental questions will be used as a scored selection device that will determine whether I meet the minimum qualifications for this job. For information on protest procedures for the supplemental questionnaire, please see Civil Service Rules:

• Yes
• No

14 Do you have experience in a professional office setting?

• Yes
• No

15 Do you have experience with Microsoft Word?

• Yes
• No

16 Do you have experience with Microsoft Excel?

• Yes
• No

17 Do you have experience with Microsoft Outlook?

• Yes
• No

18 Do you have customer service experience?

• Yes
• No

Required Question