Administrative Officer 1
: Job Details :

Salary: $50,836.00 - $77,321.00 Annually Location : Dauphin County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2024-11308-08630 Department: Department of State Division: ST Hlth Lcnsng Sectn Opening Date: 11/06/2024 Closing Date: 11/20/2024 11:59 PM Eastern Job Code: 08630 Position Number: 00078852 Union: Non-Union Bargaining Unit: A3 Pay Group: ST06 Bureau / Division Code: 00199103 Bureau / Division: ST Hlth Lcnsng Sectn Worksite Address: 2525 North 7th Street City: Harrisburg, Pennsylvania Zip Code: 17110 Contact Name: Time Chambers Contact Phone: 717.###.#### Contact Email: ...@pa.gov THE POSITION The Bureau of Professional and Occupational Affairs is looking for an Administrative Officer to provide support to the Division of the State Boards of Medicine, Osteopathic Medicine and Podiatry. This position gives you the opportunity to provide guidance and direction to staff regarding changes in board policies, rules, and regulations. Apply today to showcase your leadership abilities! DESCRIPTION OF WORK As an Administrative Officer 1, you will tasked with overseeing the coordination of work performed by the employees assigned to process applications for the physician professions, as well as assisting with the work of staff reporting to the Clerical Supervisor 2. You will have the opportunity to serve as a resource for board-related information regarding the Medical Board and perform duties for special projects involving unit activities. This position is responsible for developing and conducting training, assisting with hiring processes, as well as participating in discussions for licensing system improvement and development, and policy development. Lastly, you will work with the Medical Board Administrator to review proposals on the rules and regulations development process to determine impact on application review processes and staff operations. Get ready to start a new and exciting chapter in your administrative career with the Department of State! Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the 6-month probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.

Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 How many years of full-time experience do you possess in varied office management or staff work?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Do you possess a conferred bachelor's degree or higher?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer Yes to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

04 If you answered NO to the above question, how much college coursework have you completed?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.

• 120 credits or more
• 90 but less than 120 credits
• 60 but less than 90 credits
• 30 but less than 60 credits
• Less than 30 credits
• None

05 CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our

• Yes

06 WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE Provide technical assistance to legislators, attorneys, licensees, agencies, special interest groups, the public, and staff regarding legislation, policies, and procedures. Interpret and provide explanations of new and updated policies and procedures through meetings with managers, staff, and other agency personnel. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience providing technical assistance/information to staff AND external parties regarding legislation, policies, and procedures.
• B. I have experience providing technical assistance/information to staff OR external parties regarding legislation, policies, or procedures.
• C. I have successfully completed college-level coursework related to public relations, public speaking, or communication.
• D. I have NO experience or training related to this work behavior.

07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience providing technical assistance/information.

The type of the information provided and to whom.

The actual duties you performed and level of responsibility.

08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

09 WORK BEHAVIOR 2 - SUPERVISION Perform the full range of supervisory duties. This includes assigning work; reassigning tasks during staff shortages; establishing priorities and timeframes for completion of work; reviewing employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; receiving, responding to, and resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience performing the full range of supervisory duties which included assigning work; reassigning tasks during staff shortages; approving/denying leave; reviewing employee performance; disciplining employees; handling grievances and complaints; and interviewing and recommending applicant selection.
• B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.
• C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
• D. I have NO experience or training related to this work behavior.

10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your duties as a supervisor (evaluating employee performance, approving leave, etc.).

Your duties as a lead worker (reviewing work for accuracy, providing training, etc.).

Your specific responsibilities.

11 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University/Training Source

Course Title

Credits/Clock Hours

12 WORK BEHAVIOR 3 - WRITTEN COMMUNICATION Write and compile information for financial, statistical, monthly, or other reports; manuals; letters; memoranda; and training materials to record and disseminate information. Update documents, manuals, and materials with new or revised policies and procedures for distribution to staff. Evaluate changes to ensure clarity and ease of understanding. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience writing information for various types of reports or correspondence. I was responsible for ensuring the final product was clear and easily understood.
• B. I have experience compiling information to draft and update various types of reports or correspondence. Someone else was responsible for ensuring the final product was clear and easily understood.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
• D. I have NO experience or training related to this work behavior.

13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience writing/drafting reports or correspondence and compiling information.

Your experience ensuring the final product was clear and easily understood.

The actual duties you performed and level of responsibility.

14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

15 WORK BEHAVIOR 4 - EVALUATE WORK METHODS AND OPERATIONS Evaluate work methods and operations to identify strengths, weaknesses, opportunities, and challenges. Recommend and provide guidance and tools for implementing new or updated work processes and operations to create a more efficient and effective organization. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience evaluating work methods and operations to identify strengths, weaknesses, opportunities, and challenges. I recommended and provided tools for implementing new or updated work processes and operations.
• B. I have experience evaluating work methods and operations to identify strengths, weaknesses, opportunities, and challenges. I did NOT recommend or provide tools for implementing new or updated work processes and operations.
• C. I have successfully completed college-level coursework related to business operations, process evaluation, operational management, or work processes and methods.
• D. I have NO experience or coursework related to this work behavior.

16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience evaluating work methods and operations.

Your experience recommending and providing tools for implementing new or updated work processes and operations.

The actual duties you performed and level of responsibility.

17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

18 WORK BEHAVIOR 5 - CONTRACT COMPLIANCE Monitor and evaluate vendor performance and compliance with established contract and procurement policies to determine the necessity for amendments, extensions, or termination of the contract. Take corrective action when issues of noncompliance or poor performance are discovered. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience monitoring vendor performance and compliance with contract and procurement policies. I was responsible for taking corrective actions when noncompliance issues or poor performance was discovered.
• B. I have experience monitoring vendor performance and compliance with contract and procurement policies. Someone else was responsible for taking corrective actions when noncompliance issues or poor performance was discovered.
• C. I have successfully completed college-level coursework related to contract management, contract compliance, or contract law.
• D. I have NO experience or coursework related to this work behavior.

19 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience.

Your experience monitoring vendor performance and compliance with contract and procurement policies.

Your experience taking corrective actions for noncompliance or poor performance.

The actual duties you performed and level of responsibility.

20 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

Required Question