Salary: $47,472.00 - $52,219.20 Annually Location : Allegheny County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-2024-11659-L0121 Department: Local Government Division: AN Allegheny Co Aaa Opening Date: 11/08/2024 Closing Date: 11/21/2024 11:59 PM Eastern Job Code: L0121 Position Number: 80012037 Union: Non Union Bargaining Unit: LG Pay Group: LG Bureau / Division Code: 88101102 Bureau / Division: Allegheny Area Agency on Aging Worksite Address: Birmingham Towers, 2100 Wharton Street, 2nd Floor City: Pittsburgh, Pennsylvania Zip Code: 15203 Contact Name: Chuck Fox, HR Analyst 1 Contact Phone: 412.###.#### Contact Email: ...@AlleghenyCounty.US THE POSITION Are you adaptable and skilled in a wide variety of administrative duties that are essential for assisting in effective program management? Allegheny County Department of Human Services, Area Agency on Aging is seeking hard-working, forward-thinking applicants who are dedicated to helping us assist Allegheny County residents, 60 years of age and older, to live safe, healthy and, when possible, independent lives. Add your administrative abilities to an agency that makes a difference! DESCRIPTION OF WORK This role is responsible for the support of our Information and Assistance (I&A) Unit and for other support activities across our Entry, Advocacy and Oversight Division. The incumbent has direct oversight of computer programs that are unique to the Aging Network and obtains the level of a subject matter expert in these related areas. The incumbent also participates in the development, implementation, and monitoring of reports related to quality assurance for all programs in the I&A Unit. Key responsibilities include studying and analyzing administrative operations and problems, preparing detailed and comprehensive reports of findings and recommendations, and assisting in implementing procedural or policy changes as they relate to I&A. Work involves assisting in the ongoing development and recommendation of software enhancements and working with staff to refine the content of the administrative tables and program resources, in addition to compiling, reviewing, and analyzing statistical and programmatic reports for program planning and for the development and implementation of program outcome measures and standards. Other responsibilities include providing technical assistance to staff and providers in the form of information sharing, instruction, coaching, and training, as well as assisting in the revision and implementation of changes in the process flow and technical supports for the Unit and Division. Be part of something bigger than yourself with our team! Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:
- Two years of experience in varied office management or staff work; and a bachelor's degree; or
- Any equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting. Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
02 How many years of full-time experience do you possess in varied office management or staff work?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
03 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 04 Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer Yes to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
05 If you answered NO to the above question, how much college coursework have you completed?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
- 120 credits or more
- 90 but less than 120 credits
- 60 but less than 90 credits
- 30 but less than 60 credits
- Less than 30 credits
- None
06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You
must complete the application
and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The Level of Performance you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our
07
WORK BEHAVIOR 1 - WRITTEN COMMUNICATION Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I have experience compiling and presenting information in written format. I was responsible for the final content of the document or report.
- B. I have experience compiling and presenting information in written format. Someone else was responsible for the final content of the report using the information I gathered.
- C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
- D. I have NO experience or coursework related to this work behavior.
08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. The actual duties you performed related to compiling and presenting information. Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 10
WORK BEHAVIOR 2 - ORAL COMMUNICATION Holds conferences with staff in order to gather, review, discuss, and resolve various problems that have been encountered. Organizes meetings and speaks before groups to disseminate relevant issues and updates.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I held conferences with staff in order to gather information on problems encountered. I was responsible for disseminating information to interested parties regarding relevant issues and updates.
- B. I held conferences with staff in order to gather information on problems encountered. Someone else was responsible for disseminating information to interested parties regarding relevant issues and updates.
- C. I have successfully completed college-level coursework related to public speaking or communications.
- D. I have NO experience or coursework related to this work behavior.
11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. The actual duties you performed related to oral communication. Your level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 13
WORK BEHAVIOR 3 - ANALYZING INFORMATION Researches and analyzes grants and contracts in order to determine accuracy and compliance with established policies, rules, and regulations.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I have experience researching and analyzing reported data. My analysis included determining accuracy and compliance with established policies, rules, and regulations.
- B. I have experience researching and analyzing reported data. I was responsible for verification of accuracy, but someone else determined compliance with policies and procedures based on information I provided.
- C. I have successfully completed college-level coursework related to data analysis, statistics, logic, or research methods.
- D. I have NO experience or coursework related to this work behavior.
14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. Your experience researching and analyzing data to verify accuracy. Your experience researching and analyzing data to determine compliance with policies and procedures. The actual duties you performed related to analyzing data. Your level of responsibiltiy. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 16
WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE Communicates verbally and in writing with vendors, grantees, schools, employees, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations and difficult personalities.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions and providing technical advice as necessary.
- B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions, but referred technical questions to someone else to provide information.
- C. I have successfully completed college-level coursework related to psychology or public relations.
- D. I have NO experience or coursework related to this work behavior.
17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. The actual duties you performed related to providing technical assistance. Your level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 19
WORK BEHAVIOR 5 - PROGRAM EVALUATION Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.
- B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Someone else was responsible for developing tools such as plans of action or process maps and providing recommendations for implementing new or updated work processes, rules, policies, and procedures.
- C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.
- D. I have NO experience or coursework related to this work behavior.
20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. Your experience evaluating work methods and procedures. Your experience providing recommendations and guidance for implementing new or updated processes, rules, policies, or procedures. The actual duties you performed related to program evaluation. Your level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 22
WORK BEHAVIOR 6 - REVIEWING AND MAINTAINING DOCUMENTS Reviews and maintains documents and manuals. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Evaluates submissions of proposed changes to ensure clarity and ease of understanding.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I have experience reviewing and maintaining documents and manuals. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed.
- B. I have experience maintaining documents and manuals. I was responsible for making changes based on recommendations which someone else evaluated for accuracy and clarity.
- C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.
- D. I have NO experience or training related to this work behavior.
23 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. The actual duties you performed related to reviewing and maintaining documents. Your level of responsibility. 24 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours 25
WORK BEHAVIOR 7 - PROJECT PLANNING AND MONITORING Plans, coordinates, and monitors housing projects. Determines project scope and cost. Monitors the progress of projects through the use of quality control checkpoints to ensure that established schedules are feasible and acceptable to all impacted parties and evaluates project success.
Levels of Performance Select the Level of Performance that best describes your claim.
- A. I have experience planning and coordinating projects. I was responsible for monitoring the progress of the project, making adjustments to project plans when necessary, and evaluating project success.
- B. I have experience coordinating projects. I was responsible for monitoring the progress of the project and providing recommendations for adjustments to project plans; however, someone else initially planned the project and used my recommendations to make the adjustments.
- C. I have successfully completed college-level coursework related to strategic planning, project management, or project planning and implementation.
- D. I have NO experience or coursework related to this work behavior.
26 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience. The type(s) of projects you planned or coordinated. The actual duties you performed., related to project planning and monitoring Your level of responsibility. 27 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University Course Title Credits/Clock Hours Required Question