Location: all cities,NC, USA
Employment type: Full-time Exempt
Hours: 8:00am-5:00pm Monday - Friday (hours may vary) and after-hours on-call (rotational basis)
Benefits: Excellent benefits package including:
* Health, Vision, Dental insurance
* Retirement plan with company match
* Paid time-off
* Paid holidays
The Project Coordinator is a vital member of our team. They are solely responsible for the initial assessment of all new residential and commercial loss claims and dispatching the appropriate crews depending on the nature of the loss. They monitor project timelines, schedule project manager job-site appointments, prepare invoices, and other duties directly related to important operations of our business. Effective communication skills are a necessity; the ability to actively listen, discern relevant information, and use independent judgement in determining the initial course of action in an often, fast-paced environment.
The ideal team member must have prior high volume direct customer service experience, professional phone etiquette, positive attitude, strong problem-solving skills, and the ability to confidently make independent decisions. Due to the nature of our industry this position requires working after hours/on-call remotely on a rotational basis above and beyond your normal workday. This will include nights, weekends, and holidays.
Administrative Project Coordinator Overall Responsibilities:
* Professionally represent Carolina Restoration Services' Purpose and Core Values
* Independently assess multiple new loss claims daily and based on information derived from this assessment determine the appropriate course of action after comparison and evaluation of all possible actions. Dispatch appropriate work crews accordingly
* Collaborate with all departmental coordinators, project managers, accounting, etc.
* Monitor job status, manage claim files and generate invoices and various reports
* Apply for jobsite permits and pull lien agents as needed
* Prepare contracts and generate change orders
* Upload all project documents into DASH in a timely manner
* Utilize multiple software programs: MS Office; Word, Excel, Outlook, DASH, XactAnalysis and Symbility
* Professionally and independently correspond via email with customers, insurance adjusters, agents, etc.
* Manage appointments, updates and scheduling changes in a timely and efficient manner
* Maintain appointments on the Google company calendar
* Initiate and manage creation of job files, digital documents and all job-related paperwork
* Facilitate the prompt resolution of customer concerns
Physical Demands:
Sedentary- Work is performed sitting down for 6-8 hours per day with exposure to electrical office equipment. Exerting up to 10lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body and may involve walking or standing for brief periods of time.
* Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling.
* Repetitive Motion - Substantial movements (motions) of the wrists, hands, and/or fingers.
* Talking - Expressing or exchanging ideas by means of the spoken word to others accurately and quickly when necessary.
* Hearing - Receiving detailed information through oral communication at normal speaking levels with or without correction.
* Listening - Understanding information and ideas received through spoken and written words
* Vision - Close visual acuity to perform activities such as; preparing and analyzing data and figures, transcribing, viewing a computer monitor, extensive reading without or without correction.
Administrative Project Coordinator Work environment:
Work is performed in an office environment, specifically in an open office with individual cubicles, without substantial exposure to adverse environmental conditions, but on occasion it may be required to perform job duties outside of the typical office setting.
Administrative Project Coordinator Job Qualifications:
* 3+ years of previous high-volume customer service experience
* 3+ years previous office administration experience in a fast-paced office environment
* Demonstrate a positive, patient, sincere and empathetic attitude
* Clear communication skills via in-person, phone, email, etc.
* Must be able to work after hours/on-call (remotely) on a rotational basis using a company provided cell phone, tablet and Internet access
* Restoration or construction industry experience a PLUS
* Excellent data entry skills with a high level of accuracy
* Advanced computer skills with Microsoft Word, Excel, and Outlook.
* Experience with Xactimate or DASH software a PLUS!
* The ability to adjust to changing priorities on short notice
* Professional appearance and demeanor
All employees must pass a pre-employment drug screen, background screening, and reference check.
All employees must have a valid driver's license and a clean driving record.
Equal Opportunity Workplace.