Job Title:Administrative Sales SupportJob Category:Administrative Support WorkersLocation:Full Time / Part Time:Full-TimeDepartment:Customer ServiceFLSA Status:Non-ExemptReports To:Salary:Benefits:4% 401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTOPurpose:Provide full administrative support to the sales team and help ensure the efficient operation of the showroom. Also, provide full administrative support to the managers with the maintenance of the showroom appearance. General Description:
- Follow up and provide support to the customer's inquiries. Answer minor product questions.
- Schedule orders for delivery. File sample orders and confirm orders have gone out; provide tracking information to the corresponding party.
- Assist with scheduling and coordinating sales meetings and appointments.
- Handle all administrative tasks for sales representatives and be their right hand. Provide freight quotes, samples, stock availability, solve any discrepancies while the sales representative consults with customers on our products.
- Ensure the automated phone system operates in accordance with the store operating schedule and that all routing options are valid and with current data.
- Ensure all loose samples are put away at the end of each business day. Maintain showroom small sample inventory and re-order as needed. Ensure all samples are accurately labeled.
- Organize and maintain product tile libraries; replace damaged items; discard obsolete items without stock.
- Research billing; payment; shipment; product; and inventory issues as directed by others.
- Process price adjustments, return material authorizations, refunds, and credit transfers. Resolve damage issues by working with the customer service team.
General Requirements:
- An associate or bachelor's degree in business administration, business management, or a related field preferred.
- Demonstrable experience in sales support administration, or similar.
- Experience with sales industry software like Salesforce and client relationship management (CRM) systems, or similar.
- Familiarity with sales contracts and agreements.
- Proficiency in Microsoft Word and Excel.
- Excellent written and verbal communication skills, as well as customer service skills.
- Exceptional interpersonal skills and a proactive approach toward problem-solving.
- Must be available to work Saturday and Sunday as needed.
- Experience in tile, kitchen and bath not required but highly encouraged.
PHYSICAL (Employee must)MENTAL (Employee must be able to)ENVIRONMENTAL (exposed to)OBent/SquatFSitFReadFWriteOExcessive noiseRCrawl/KneelFStandFComprehendODo algebraRMoving machinery, heavy loadsRClimbFWalkFSpeakFReason/AnalyzeRMarked temperature changesOReach/StretchRPush/PullFDo statisticsFOther calculationsRDust. Fumes, gases, radiationOFine DexterityOtherOtherOtherRDriving motorized equipment/carsOCarry/lift LoadLight (up to 25lbs)OtherOtherOther F = Frequently O = Occasionally R = Rarely