Administrative Secretary / Patient Advocate
: Job Details :

At UP Health System - Portage, providing an excellent patient experience is at the heart of everything we do. This includes not only providing the highest quality patient care, but offering exemplary customer service by creating an environment that puts our patients at ease. We accomplish this by embodying a patient-centric culture while supporting positivity and the growth of our employees both professionally and personally.An exciting opportunity for an Administrative Secretary / Patient Advocate is now available. We are seeking an energetic, highly organized individual to perform a variety of duties to support staff of our Administrative Suite. The Administrative Secretary is an important member of the team that will be relied upon to welcome, assist and appropriately direct all department visitors, whether in person or over the phone, while coordinating meetings, and performing other general office tasks in a fast-paced environment. As a Patient Advocate you will serve as the initial contact for patients or visitors with concerns or complaints with the goal of resolving or escalating the issue in a helpful and professional manner.Required Skills:- Requires excellent customer service skills & critical thinking skills, uses decisive judgment and has the ability to work with minimal supervision- Must be able to work in a stressful environment and take appropriate action- Works independently with proven organizational skills and attention to detail- Must be able to prioritize multiple tasks and exercise sound judgment- Demonstrates proficiency in verbal and written communication skills- Excellent interpersonal skills and the ability to interact effectively and professionally with individuals at all levels; both internal and external- Must be proficient in Microsoft Office (Word, Excel and PowerPoint)Position Requirements:High school diploma requiredAssociate's degree preferred2 years' experience in a medical office setting preferredAnnual influenza vaccination or declination requiredPosition Details:1.0 FTE (40 hours per week)Day shiftWeekdays only**Job:** **Administration/Clerical***Organization:** ****Title:** *Administrative Secretary / Patient Advocate***Location:** *Michigan-Hancock***Requisition ID:** *7459-4212*