Briljent is seeking an Administrative Specialist to provide Exceptional customer-focused support. This role will handle incoming calls from Medicaid-certified Long Term Care facilities to address technical issues related to clinical records and data files. Responsibilities include exceptional customer service, data entry, maintaining a secure web portal, and making outgoing calls to resolve data issues. Why Briljent?At Briljent, diversity isn't just a goal - it's our strength. We foster a culture where every individual is valued, accepted, and empowered to thrive. Check out our Communication Creed and Non-Negotiable Items that define our vibrant company ethos. And don't forget to ask us about Never Letting Donkeys In The Pool - it's not just a motto, it's a way of life.Position Essentials:
- Answering calls from Medicaid-certified Long Term Care facilities across multiple states, addressing technical and data-related issues.
- Data entry for nursing facility reimbursement adjustments.
- Managing a web-based portal for secure report distribution.
- Proactively resolving data integrity issues through outbound calls to nursing facilities.
- Developing ad-hoc data analysis queries using SQL (desired skill).
- Supporting nurse reviewers by preparing review data and packets.
- Creating various documents including reports, memos, and presentations.
- General office duties such as scanning, copying, and mail preparation.
- Upholding confidentiality and security of protected health information.
- Additional responsibilities as assigned.
RequirementsRequirements:
- High School diploma or GED required; Bachelor's degree preferred.
- 2 years' experience in an office environment preferred.
- Proficiency in Microsoft Office tools, particularly Excel and Word.
- Strong customer service and mathematical skills.
- Excellent data entry and typing proficiency.
- Exceptional attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
- Effective verbal and written communication skills across all organizational levels.
- Team-oriented mindset with the ability to work independently.
- Demonstrated ability to manage tasks with minimal supervision.
Note: Candidates must be eligible to work in the United States; no sponsorships are available at this time.Ready to Make an Impact? If you're passionate about making a difference through innovation, collaboration, and client-focused solutions, Briljent is the place for you. Join us in shaping the future of healthcare administration with your unique skills and dedication.Apply now and let's build something brilliant together! Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.