Location: New York,NY, USA
Under general supervision, with some latitude for independent initiative and judgment, this position supervises staff performing clerical and related office functions associated with the enforcement of laws and rules requiring periodic gas piping system inspections, and performs related administrative work:
* Maintaining the overall status of activities within the unit, identifying problem areas, evaluating work performance, and taking corrective actions such as rescheduling and reallocating resources.
* Planning, assigning, and reviewing the work of subordinates; supervising and training subordinates.
* Analyzing and reviewing on performance data and making recommendations for improvement.
* Maintaining excellent customer service by monitoring the quality and timeliness of the professional responsiveness by staff to customers via phone, email and correspondence inquiries.
* Liaising with internal and external stakeholders, such as filing representatives, Registered Design Professionals, Licensed Master Plumbers, homeowners, utilities, and community organizations as required to resolve issues.
* Collaborating on technical and operational issues with other internal and external entities.
* Working with the Human Resources and Employee Experience division to identify, interview, hire, promote, transfer and/or terminate staff including processing and/or approving all personnel actions required for efficient and quality office operation.
* Managing multiple projects/tasks simultaneously in a fast-paced environment.
* Utilizing Microsoft Outlook, Excel, PowerPoint, Visio, and Word, and Department programs for maintaining data and completing assignments.
* Performing quality assurance review of periodic gas piping system compliance reports and non-compliance violation civil penalty waiver requests.
* Researching issues and recommending dispositions (dismiss/uphold violation or challenge request).
* Reviewing payment refund requests.
* Preparing information for Freedom of Information Law (FOIL) requests and subpoenas.
* Performing gas piping system compliance research and ensuring data integrity.
* May participate in various assignments, including future and ongoing gas piping system compliance process improvement initiatives.
* May participate in and provide training to clerks.
* Other duties as required by the Unit.
Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.
Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York
To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
REMOTE WORK:
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
Minimum Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1 above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1 above;
4. Education and/or experience equivalent to 1 , 2 , or 3 above. However, all candidates must possess the one year of administrative or supervisory experience as described in 1 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in 1 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.
Preferred Skills
* Experience working with Microsoft Dynamics (CRM), Building Information System (BIS), DOB NOW and/or similar systems. - Experience working with Microsoft Office with proficiency in Outlook, Excel, PowerPoint, Visio, and Word - Familiarity with New York City (NYC) codes and rules pertaining to periodic gas piping system compliance. - Excellent organizational and communication (verbal and written) skills. - Ability to work independently and as member of a team. - Ability to organize and manage workload that has multiple priorities.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.