Location: Greenville,SC, USA
Job Title Administrative Support Associate - Journey Position Number 400425 Vacancy Open to All Candidates Time-Limited No Department Homepage Advertising Department ADMISSIONS Division Academic Affairs Classification Title 10421 Administrative Support Associate Competency Level 2 - Journey Working Title Administrative Support Associate - Journey Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $33,540 - $43,168 Anticipated Hiring Range $33,540 - $36,029 Salary Grade Equivalency GN04 Work Schedule Monday - Friday Work Hours 8:00am - 5:00pm Position Location (City) Greenville Job Category Staff - Office/Clerical Organizational Unit Overview
The Office of Undergraduate Admissions is the primary point of contact for a traditional first year student, transfer, or non-traditional adult student seeking admission to East Carolina University. The office is responsible for identifying and recruiting potential applicants with outstanding academic ability and potential and assisting in the application process to completion.
Job Duties
Percentage of Total Time: 30%
To provide various levels of support to the transfer admissions team and prospective students. Assist with answering prospective student inquiries through phone, email, and text. Will work with many adult student populations including transfer, post-baccalaureate, readmit, second degree, visiting, and more. Assist with targeted communication to students in various stages of the admissions process. Will assist with general office operations, customer service, managing the Transfer Portal, event coordination, and other duties as assigned. Will manage and provide support for student workers.
Percentage of Total Time: 30%
Manage student data and information systems. Must be familiar with managing multiple databases. Will need an understanding of research and data collection. Will be responsible for managing the new transfer portal. As a part of managing the transfer portal, will need a basic understanding of credit evaluation and will provide pre-admission advising. Will need to have a thorough knowledge of the Comprehensive Articulation Agreement (CAA) and other transfer related agreements. Will review data to ensure its accuracy. Will adhere to policies and laws regarding the handling of confidential records.
Percentage of Total Time: 30%
Provide outstanding customer service to guests who call and/or email the transfer team. Aspects of advising will be extensive and will require good problem-solving skills to better assist students. Provide timely and accurate information or direct caller to the appropriate ECU office. Use CRM system to look up application status to verify receipt of transcripts and other relevant information. Send targeted communications to prospective students. Help manage the transfer email inbox as well as download transcripts and transfer them to the Z-Drive. Perform other office duties as assigned.
Percentage of Total Time:10%
Assist with coordinating on-campus and online events. Help with coordination of special projects. Serve as back up for off-campus recruitment events and presentations when no counselor is available.
This position is contingent upon available funding.
Minimum Education/Experience
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
Experience with database systems.
Strong customer services skills.
License or Certification required by the Department
None
Special Instructions to Applicant
* Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
* If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
* Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date 12/17/2024 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 01/03/2025 Open Until Filled No Quick Link for Direct Access to Posting Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) ###-#### (Voice/TTY) or ...@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) ###-#### or toll free at 1-866-###-#### or send an email to ...@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.