Administrative Support Clerk
: Job Details :

ECS is seeking an Administrative Support Clerk to work in our Dulles, Va office. Provide support for the NLECC Coordinator and supplier's Site Manager. Provide support in accordance with established policies and procedures, and other duties as assigned. Maintain databases by entering new and updated customer and account information. Prepare source data for computer entry. Process customer and account documents by reviewing data for deficiencies and inaccuracies. Other duties as assigned.Minimum Requirements: Possess a high school diploma or General Educational Development (GED) diploma. Be a citizen of the United States of America per contract. Be 18 years of age or older. Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance. Be able to sit for an extended period of time while monitoring multiple computer monitors. Be able to maintain professionalism under highly stressful situations. Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc. Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation. Be able to speak the English language clearly and fluently. Be able to provide quality customer service while communicating with internal and external parties. Be able to hear ordinary telephone and radio conversations with either ear. Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel. Be able to type a minimum of 45 words per minute (WPM). Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).In addition to the above minimum requirements, prior experience with alarm monitoring and computer-aided dispatch (CAD) software is desirablePrerequisites: Internal candidates must have above average performance ratings as measured by the supplier's performance rating system or equivalent. Must have knowledge sufficient to run Crystal reports and create Excel reports; and, Run background checks.Position Responsibilities: Create reports, documents, and correspondence using Crystal Report and Microsoft Office (Word, Excel, and Outlook). Update NLECC databases. Obtain intrusion detection system permits. Communicate directly with NLECC personnel as needed. Performs general support duties related to dispatch activities including data entry.