Location: Aiea,HI, USA
APPLICANTS MUST RESIDE IN HAWAII. THIS IS AN ON-SITE JOB, Mon - Fri position
ADMIN. SUPPORT / INSTALLATION SCHEDULER
Type: Full-Time position, hourly (non-exempt), entry-level
Functions: Administration support duties
Department: Customer Service
Reports to: Construction Manager
POSITION SUMMARY
Our Administrative Support /Scheduler will join the dynamic Installation team assisting the Construction Manager with scheduling the Installation Teams. They will coordinate installation jobs by working very closely with customers and crews out in the field. Customer Service and ability to organize and prioritize jobs will be the key duty of this position.
ESSENTIAL FUNCTIONS
* Telephone etiquette to professionally interact with internal and external clients
* Operate a personal computer and business software applications; MacOS preferable
* Work closely with the Construction Manager and Installation teams to ensure quality customer care
* Resolve issues, provide accurate information, or explain the process
* Ensure maximum customer respect and attention to quality service
* Perform additional assignments and special projects to meet company goals
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
* Fluent oral and written English communication skills with ability to read with understanding
* Strong attention to detail, communication and troubleshooting skills
* Ability to speak/hear clearly in person and on the phone
* Ability to always remain respectful and professional
* Strong ability to multi-task and handle competing priorities at once
* Operating knowledge of personal computers, MacOS is preferrable
* Strong ability to work well with others in a team atmosphere
* Possess a positive attitude, strong work ethic, be reliable, punctual, and willing to contribute to a positive work culture
WORKING CONDITIONS
* Sitting for extended periods of time in an air-conditioned office
* Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
* Ability to occasionally lift to 30 pounds
MINIMUM QUALIFICATIONS
* High School Diploma or GED equivalent
* 18+ years old of age
* Ability to pass pre-employment and random drug testing throughout employment
PREFERRED QUALIFICATIONS
* 2 years of customer service experience
* General knowledge of solar installation and services
* Experience working with HECO, Dept. of Planning & Permitting, Home Owners Associations, and pulling permits