Location: all cities,NC, USA
Division Academic Affairs Department Registrar's Office Working Title Catalog Specialist - 2530 Vacancy Type Probationary Permanent Full Time Min T/E Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
FTE 1 Position Overall Competency Level J Recruitment Range $37,485 - $45,510 Anticipated Hiring Range $41,388 - $41,388 Position # 2530 FLSA Status Non-Exempt Months per year 12 Work Schedule =e.g. 8-500 8:00 a.m. - 5:00 p.m. Work Schedule Type Monday - Friday Primary Purpose of Organization Unit
Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.
Primary Purpose of Position
The Administrative Support Specialist (Catalog Specialist) executes various cross-functional aspects of registration, student records, and customer service to the UNCP community. The Catalog Specialist is responsible for creating and publishing the annual academic catalog of university and academic policies, within established deadlines. This position will support the major office processes of send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, course substitution, grade replacement, address change, name change, degree/enrollment verifications, room scheduling, graduation/conferral processing, readmission support, and more. This position interacts with a broad range of campus partners to support students. The Catalog Specialist aids with answering and addressing/directing incoming calls to the Registrar phone lines, emails to the Registrar inboxes, and walk-ins as well as internal office questions.
Job Description
Duties and Tasks:
* Using applicable software, construct, edit, and publish the academic catalog annually, within established deadlines. Coordinate with university constituents to obtain any policy and curriculum changes to be executed for the next academic year.
* Professionally and clearly communicate when answering several phone lines, email boxes, and face-to-face inquiries from students, staff, faculty and other constituents; accurately advise to relevant policies, processes and resources; evaluate facts to troubleshoot issues.
* Provide support to Registrar Office functions, including send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, course substitution, grade replacement, address change, name change, degree/enrollment verifications, room scheduling, graduation/conferral processing, readmission support, etc.
* Process mail and scan documents into corresponding student files. Update standard operating process documents quarterly.
* Contribute to the success of official events, including, but not limited to commencement and new student orientation, which may occur in evenings and weekends.
* Perform other duties as assigned.
Skills & Abilities:
* Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.
* Dedication to customer satisfaction by providing quality, timely and accurate services.
* Ability to lead others to achieve goals and results.
* Skills in active listening, critical thinking, verbal and written communication.
* Ability to work with diverse populations and build relationships in a team environment.
* Analyze and evaluate a situation to address/route appropriately.
* Ability to handle multiple work unit priorities and projects independently.
* Ability to work with organization, accuracy and diligence.
* Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required.
* Ability to maintain confidentiality and compliance.
* Ability to adapt, change and learn new procedures.
* Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
* Proficiency in MS Office and other related programs and ability to assimilate to new technologies quickly.
* Knowledge of common higher education standards, policies and procedures.
* Student Information System experience preferred.
Management Preference
.
Lic or Certification required by statute or regulation
None
Posting Information
Job Opening Date 10/16/2024 Job Closing Date 10/30/2024 Posting Category Administrative Support Posting Number SPA00632 Quick Link to Posting Special Instructions to Applicants
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.