Location: Tallahassee,FL, USA
Job Summary PDP Solutions is seeking a skilled and detailed oriented Dispatcher to oversee and coordinate the daily operations of our transportation services. The Dispatcher will be responsible for scheduling drivers, managing routes, monitoring driver schedules, and ensuring efficient and timely service. The ideal candidate has exceptional interpersonal and communication skills to join our team. In this role, you will interact with diverse stakeholders to provide solutions, build relationships, and ensure a seamless customer experience. The Dispatcher will need to be a strong communicator with excellent problem-solving skills and the ability to thrive in a fast-paced environment. Key Responsibilities • Receive incoming job assignments. • Schedule and dispatch drivers, vehicles to designated locations according to requirements. • Create and optimize routes to ensure efficiency and timeliness. • Monitor the status and location of dispatched resources to ensure timely completion of tasks by using GPS management software. • Communicate with drivers, field personnel via phone, email, or dispatch systems to provide instructions, updates or respond to inquiries. • Maintain detailed assignments, and operational data using dispatch systems or software. • Resolve any issues or delays by adjusting schedules and providing updates to relevant stakeholders • Ensure compliance with safety and operational protocols. • Provide excellent customer service by addressing inquires or concerns promptly and managing expectations. • Collaborate with the operations teams to improve processes and maximize resource efficiency. • May be required to perform additional duties not listed in the job description to meet the needs of the organization or department. •Qualifications and Skills • Strong organizational and time management skills to handle multiple tasks effectively • Proficiency in using dispatching software, GPS tracking systems, and Microsoft office. • Excellent communication and interpersonal skills for interacting with drivers, customers, and team members. • Problem-solving abilities to address and resolve scheduling conflicts or operational issues. • Familiarity with local and regional geography to optimize routes. • Ability to multitask and manage priorities in a fast-paced environment • Work Environment • Office-based role with frequent communication via phone or computer systems • May require flexible hours, including early mornings, weekends, or holidays. • Preferred Bilingual Work Environment • Office-based role with frequent communication via phone or computer systems • May require flexible hours, including early mornings, weekends, or holidays