Location: Scranton,PA, USA
Purpose of Your Job Position
The Director of Admissions advises the Administrator on resident flow, the admissions process and marketing programs for health care services which assure: strong resident, referrer, and payer satisfaction; appropriate market penetration; positive public image; achievement of facility census goals.
Delegation of Authority
As the Director of Admissions you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
Job Functions
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Duties and Responsibilities
Administrative Functions
Work to maximize facility census, design and implement an effective streamlined admissions process on a 24 hour, 7 days a week basis, and ensure a high level of resident satisfaction.
Screen and promptly accept potential admissions to the facility for the following: level of care appropriateness, financial payment source, length of stay (short or long-term care), and mental illness or mental retardation criteria. Contact referral source promptly regarding acceptance/denial of the referral.
Document all inquiries on appropriate forms. Follow-up on all inquiries that have not yet converted to admissions. Attend meetings with department heads and Administrator to assess appropriate follow-up.
Attend and participate in the monthly Marketing Committee meeting.
Maintain statistics for monthly Resident Flow Analysis.
Assists with daily census report and a weekly census summary report.
Conduct admissions counseling and tours with potential residents, families, and/or responsible parties. Advise residents and/or families of admission requirements as established by the facility and health maintenance organizations.
Ensure proper completion, signing, and distribution of paperwork. Be able to expedite assessment and admissions process in an assertive manner. Complete and determine financial assessment of new admissions to facility.
Provide advance notification to department heads regarding appropriate preparation and follow-ups for admissions (both new admissions and re-admits).
Oversee assignment of attending physicians.
Assemble admissions and sales packets for marketing to hospitals, community referrals agencies, residents and their families.
Contact housekeeping to ensure that resident's room is clean and prepared appropriately before arrival.
Meet with family and resident on day of admission to welcome them and introduce to nursing staff on unit. Follow up with a visit at the close of the day.
Gather appropriate information regarding resident's face sheets/demographic information to be kept in the clinical record.
Oversee the Director of Quality Experience Assignments.
Participate, as assigned, with two-week resident satisfaction survey, if applicable in facility.
Responsible for the development and coordination of facility marketing plan.
Ensure that the facility adheres to legal, safety, health, fire, and sanitation codes.
Put resident service first: ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.
Education
Must have a High school degree or equivalent. Post high school education a plus.
Certificate/Licenses: None
Experience
Must have one year of admissions experience in a long-term care or hospital setting.
Specific Requirements
Demonstrate knowledge of and respect for the rights, dignity, and individuality of each resident in all interactions. Demonstrate competency in the protection and promotion of Resident Rights. Able to act as role model for facility staff.
Demonstrate satisfactory level of interpersonal skill to interact with facility administration, community and government agencies, and interdisciplinary staff.
Able to understand and to follow written and/or verbal directions. Able to express self adequately in oral and/or written communication. Able to communicate effectively with staff members, other professional staff, consultants, and residents in interdisciplinary care setting, community hospitals and referral agencies and to government agencies.
Carry out all duties in accord with the facility mission and philosophy.
Appreciate the importance of maintaining confidentiality of resident and facility information.
Demonstrate honesty and integrity at all times in the care and use of resident and facility property.
Must have knowledge of emergency and disaster procedures of facility. Able to locate nearest exit, to understand and respond to written or oral instruction in case of emergency.
Sufficient mobility and strength to move freely through the building, to assure resident safety at all times, and to assist, transfer, or otherwise move residents of facility out of danger in case of emergency.
Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies on attendance and punctuality and dress code. Able to arrive and to begin work on time and to respond to facility needs 24 hours a day, 7 days a week through on-call availability or delegation.
Demonstrate ability to prioritize responsibilities and complete projects within allotted time. Able to respond to change productively and to handle additional projects as delegated.
Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others.
Physical and Sensory Requirements
Successful performance of essential functions can best be achieved through consistent application of current knowledge, use of good judgment, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication with residents, staff, families, interdisciplinary team members, and government officers, including state surveyors and ombudsmen.
This job cannot be performed without exposure to the stresses associated with an intimate, 24 hour residential care environment that delivers care and services primarily to disabled and cognitively impaired residents. Examples of these stresses include, but are not limited to: shift rotation, weekend and holiday duty, unusual