Location: Chicago,IL, USA
REPORTS TO: Administrator
I. JOB SUMMARY
To plan, organize, develop, and operate the Admission Department in accordance with current Federal, State, and local regulations, standards, guidelines, and facility policy.
To ensure that all resident referrals are properly screened, and eligibility is verified, prior to accepting the referral and admitting the patient.
To ensure all required agreements and forms are obtained and properly filled out/signed by the appropriate parties at time of admission to ensure contract and financial compliance. The Admission Director/designee is responsible for ensuring that accurate information and all required forms/agreements are maintained in the Electronic Medical Record system associated with patient/resident financial services.
To partner with the Corporate Accounts Receivable team to ensure timely collection of resident payments. Responsible for attending and participating in scheduled collection/financial meetings. Responsible for collaborating with the Corporate AR team to ensure payments are being collected and contribute to the facility performance through above duties, which result in a decrease or elimination of unnecessary bad debt.
Develop and maintain relationships with key feeder hospital Social Workers/Case Managers, area community agencies and organizations. Responsible for driving and facilitating effective streams of communication related to the services of the facility. Actively promotes Alden through business development activities leading to increased census both in person and remotely with key feeder hospitals.
II. QUALIFICATIONS
A. Preferred Bachelors Degree in related field of study (marketing, finance, healthcare/business management) or 2 years of direct experience.
B. Preferred knowledge of long-term care.
C. Communicates appropriately, is adaptable to changes in assignments and priorities, and can delegate tasks when appropriate.
D. Must have the ability to work independently and manage a wide variety of contact with outside agencies with tact and discretion.
E. Ability to multi-task, meet deadlines in a challenging environment, and be able to think analytically.
F. Always demonstrates positive customer service and a respectful attitude.
G. Technology oriented and must have working knowledge of Microsoft Excel and Microsoft Outlook, EMR systems with the ability to learn new software and systems.
H. Preferred experience with insurance portals.
III. PHYSICAL REQUIRMENTS
A. Ability to move intermittently throughout the workday and sit at a desk.
B. Ability to work in a fast paced and demanding environment
C. Ability to demonstrate emotional maturity to and work with ill, disabled, elderly, and emotional individuals.
D. Must be able to occasionally move and lift supplies and equipment.
E. Be in good general health; be subject to exposure to infectious waste, diseases, and other conditions, etc.
IV. ESSENTIAL FUNCTIONS
A. Resident Referral Process
1. Communicate effectively and efficiently with hospital and community agencies regarding admission referrals.
2. Prior to accepting a referral, carefully review the residents Skilled Nursing Facility eligibility for Medicaid/Medicare/Insurance in the Eligibility portals. Ensure that only referrals that have SNF coverage are accepted.
3. Complete required identified offender registry verifications and initiate criminal background check requests per facility policy.
4. Ensure that any private pay residents are informed that a 1-month deposit and 1-month advance is due at time of admission unless deposit waiver is approved by the facility Vice President.
5. Review the referral and ensure that that all the resident and any resident representative, Power of Attorney, Guardian information is complete. If incomplete, work with the referral contact at the hospital to ensure the information is completed prior to admission.
6. Accept reservations for resident accommodations in an accurate and organized manner.
7. Collaborate with facility Interdisciplinary Team to analyze referrals to ensure facility can meet residents medical and care needs adequately.
8. Notify referring agency