OVERVIEW: The key role of Admissions Coordinators is to engage and on-board new students. The Admissions Coordinator is typically the first contact a prospective student has with Southeastern College. The nature of the rapport that is built with the student is often the deciding factor in the students decision to attend a Southeastern College program. As the students first contact, Admissions Coordinators also play a critical role in ensuring the new students successful transition and integration into their respective programs. BUSINESS CONTRIBUTION: Admissions Coordinators are responsible for acquiring and enrolling qualified candidates for their campus. Admissions Coordinators accomplish this through:
- Attracting, engaging, and vetting prospective students
- Maintaining a pipeline of candidates
- Enrolling and starting qualified students
ESSENTIAL FUNCTIONS: Pursuing Inquiries and Enrolling Candidates:
- Review inquiries/leads provided by the Director of Admissions
- Make outbound calls to prospective candidates
- Conduct basic phone screening interview to:
- Assess interest and get prospect to come in for interview
- Set appointments for in-person interviews for likely prospects
- Conduct in-person interviews (phone interviews for e-campus)
- Administer student self-assessment
- Conduct CQQ structured interview:
- Determine readiness
- Identify barriers
- Identify resources and support
- Provide overview of Southeastern College and available programs
- Discuss specific program options
- Arrange for admissions test (general and any specific program assessments) and review results
- Initiate student enrollment
- Ensure student meets with Bursar to pay application and registration fees
- Arrange financial aid overview with Financial Aid Department
Following-up with Candidates:
- Follow-up with candidate prospects on: general questions, enrollment, financial aid documentation, registration, orientation, and class start.
- Perform administrative functions including development of the students permanent records, completing and/or assisting students in completing required forms, and helping students in obtaining transcripts, records, etc.
- Ensure file is complete when transitioning to Financial Aid and Academics departments
- Ensure readiness for orientation
- Coordinate with Financial Aid Administrators
- Participate in orientation
- Greet students for class starts
Managing Activity and Business Planning:
- Learn curriculum and new program offerings
- Know career potential for each program and job market
- Develop weekly business plan for activity
- Keep notes/logs in C2K Campus View
- Maintain pipeline of prospects
- Meet student start objectives
PHYSICAL DEMANDS: The physical demands are those required in a professional office setting: sitting, communicating with coworkers, and getting to and from appropriate appointments. Admissions Coordinators do spend a great deal of time making outbound phone calls, receiving inbound calls, talking on the phone with prospects, and entering data on their computers. On a given day, anywhere from 30 to 80 percent of an Admissions Coordinator time may be spent on the phone. WORK ENVIRONMENT: Professional office setting: moderate noise levels and controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. LOCATION: This position is an onsite position located at your campus unless otherwise determined by the Executive Director and/or designee. Any changes must be reviewed by the Campus President and all final approvals must come from the Executive Director and/or designee. Job Specification Admissions Coordinator Knowledge, Skills, and Experience: The Admissions Coordinator role is primarily focused on identifying, vetting, and bringing on board qualified students. Thus, Admissions Coordinators engage in a heavy degree of interaction with prospective students. The role requires a consultative approach. In order to successfully engage prospective students and gain their interest, Admissions Coordinators should have experience in client services, career counseling, and/ or recruitment. Admissions Coordinators must also have the ability to learn and understand how to articulate the Southeastern College program offerings. Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in the Admissions Coordinator position. -Knowledge:
- Consultative advisement and building client rapport
- Business planning how to organize prospect data, develop and follow an approach, and organize time
-Skills:
- Objective setting set reasonable, yet high targets, and create a plan for attaining those targets
- Interviewing discuss and build mutual agreement on the value of education and potential fit for various program offerings
-Experience: Experience in consultative/customer services and relationship building are critical components to success as an Admissions Coordinator. Although not exhaustive, work experience in the following areas is highly valued:
- Career Counseling
- Financial Advising
- Business Consulting
- Client/Customer Service
Education, Experience, and Training: At Southeastern College, Admissions Coordinators work with prospective students to understand the value of higher education and the doors that a degree can open. They also work to ensure smooth enrollment and successful transition into Southeastern College. Thus, it is critical that Admissions Coordinators have at least a bachelors degree.