Job Type Full-time Description POSITION SUMMARY First point of customer contact for general inquiries like pricing, products, scheduling etc. Admits patients for testing, hospitalization, and procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. POSITION SUMMARY EXPANDED: Under the Oklahoma Medical Marijuana and Patient Protection Act,?( The Unity Bill ) this position is considered a Safety-sensitive position. Safety-sensitive is defined to include any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others. Employees working in safety-sensitive roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites. Requirements QUALIFICATIONS
- Ability to project a Professional Image.
- Strong organizational and analytical skills.
- Persons who have been found guilty by a court of law abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.
- Freedom from illegal use of drugs.
- Freedom from the use of and effects of use of drugs and alcohol in the workplace
- Ability to communicate effectively both verbally and in writing.
- Hospital Registration experience preferred.
EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED
- High School diploma or GED required.
- BLS certification required within 90 days of employment.
ESSENTIAL DUTIES AND JOB RESPONSIBILITES The essential functions include, but are not limited to the following:
- Answer incoming calls regarding patients.
- Ensure all patients are admitted appropriately in a timely manner.
- Assist charge posting and medical records as necessary.
- Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
- Comply with HIPAA regulatory requirements.
- Adhere to the companies/facilities philosophy, mission, and policies and procedures.
- Support the facility goals and objectives.
- Maintains a good attendance record and follows all hospital rules, policies, and procedures.
- Maintains open and effective communications with patients and their nurses, physicians, peers, supervisors, and students. Establishes and maintains excellent interdepartmental and interpersonal relationships.
- Attends departmental meetings and in-services to stay current with the developments of the department and hospital.
POSITION QUALIFICATIONSINTERPERSONAL SKILLS
- Demonstrates active listening techniques.
- Gains support through effective relationships.
- Treats others with dignity and respect; seeks feedback.
- Demonstrates honesty and integrity at all times in care and use of patient and facility property.
- Demonstrates and understands the importance of and respect for the rights, dignity, and individuality of each patient in all interactions.
- Demonstrates respect for co-workers and responds to the needs of patients by complying with facility policies.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instruction furnished in written, oral, and/or diagram form.
- Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.
LANGUAGE SKILLS
- English is the primary language.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to interpret reports, business correspondence, and policy/procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, physicians, clients, customers, employees, and the public.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute ratio, percent, rate, as well as the ability to create and interpret graphs.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated laboratory. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move a minimum of 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals. The employee may be required to travel frequently. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.