Position Overview: The Admissions Coordinator will facilitate and evaluate therapeutic, medical, and financial arrangements of incoming chemically dependent patients and/or family members. This is a full time position and does require working every other weekend. Specific Responsibilities:
- First point of contact for all incoming phone inquiries regarding admissions.
- Provides telephone and in person assessments, verification of benefits and, initial contact with referral sources and potential patients.
- Discusses financial options with patients and responds to insurance-related questions.
- Obtains appropriate clinical and demographic information for the purpose of obtaining insurance authorization with a clinically appropriate recommendation for level of care and length of stay.
- Schedules tours for prospective patients and their families and schedules admissions.
- Maintains communication with potential patients, unit staff, referral sources and families, as appropriate.
- Collaborates with nursing and RSS staff to ensure admissions are completed in a timely manner and provides appropriate orientation to program aspects for patients post admission.
- Assures prompt responses to patient needs.
- Records data and inputs documentation into the EHR system (or Salesforce?).
- Collects and analyzes data related to departmental performance indicators and provides regular feedback to the Program Director regarding caller information, marketing campaigns, and other information that can be garnered through call quality and call volume.
- Reviews and maintains all documents and departmental logs.
- Works with the Program Director to ensure that the census is maintained and will participate in marketing or outreach activities as needed.
- Assists counselors and other senior program staff in crisis intervention as needed.
- Provides any other job-related duties as assigned.
Education and Experience:
- Bachelor's degree in psychology or related field or
- Associates Degree with at least 1 year of experience in similar position or
- High School diploma with at least 2 years in a similar position
- Experience working in admissions in substance abuse services will be strongly preferred
- Knowledge of HIPAA policies and procedures
- Proficient with Microsoft Office.
- Strong communication and negotiation skills.
Competencies:Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out- patient facilities. They spend much of their time actively working with patients.Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected