Admissions Representative
: Job Details :

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.Visit to learn more about what makes us stand apart.This is a remote, work-from-home position.We will consider applicants that reside in the following states:Arizona, Florida, Idaho, Indiana, Nevada, Missouri, Texas, or Utah.The hours of operation are 7:30 am to 7 pm MST (Monday - Thursday), and 7 am - 4 pm MST (Friday) all Arizona time. You will be required to work two 10am to 7pm MST shifts (M-TH) and 7am to 4pm MST (Fri). Please make sure you are available and willing to work these hours based on your time zone. Additional overtime and weekend work may be required as needed.Pay Range: $24.03 per hourBryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:*Medical*Dental*VisionHSATelemedicineAn Award-Winning Wellness ProgramTuition Assistant ProgramShort- and Long-Term Disability OptionsLife InsuranceEmployee Assistance Program401K with Company MatchGenerous Paid Time OffVolunteer Paid Time Off11 Paid HolidaysAn Empowering Company CultureComputer Equipment ProvidedWork from Home(* includes domestic partner coverage)Position Summary of the Admissions Representative:The Admissions Representative inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan University. As a change agent for innovation in admissions and higher education, the Admissions Representative embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Admissions Representative is a self-starter, solutions-oriented, and is energized and driven by providing prospective and new students with best-in-class advisement that enables students to realize their educational goals.Key Responsibilities of the Admissions Representative:The Admissions Representative delivers the highest level of service in every step of the student admissions life cycle and adheres to BU admissions performance standards. The lifecycle includes, but is not limited to:In the interview process, the Admissions Representative evaluates prospective students' academic goals and provides an overview of BU's educational offerings to assist in the prospective student's decision-making processIn the interview process, the Admissions Representative facilitates the applicants' chosen educational pathway by guiding them through the admissions process in pursuit of an undergraduate certificate, undergraduate, or graduate degreeThroughout the admissions process, the Admissions Representative sets the example of excellence in assisting applicants to succeed and maintains exceptional communication with prospective students, applicants, and enrolled students from the first contact to the beginning of the admissions process and through to the first day of classResolving students' questions and concerns throughout the enrollment processUtilizing students outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and supportEffectively utilize the call center management system statuses to effectively manage inbound callsPartners with the Associate Dean to create a plan to achieve or exceed monthly performance goals and exhibits personal accountability to execute the plan consistently and effectivelyEmbraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities in advisement role and as an informal leaderEffectively utilizes reports and tracking tools to assess individual progress against key performance indicators such as student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach).Contributes to building a high level of team morale, trust, and mutual support within the team and departmentDemonstrates and promotes high ethical standards and adheres to and reinforces all regulatory and compliance standards associated with admissions and higher education while adhering to all policies and standards set by BU, the Department of Education, accreditation, and regulatory bodiesEffectively prioritizes and manages time to consistently achieve monthly goalsConsistently sets proper applicant expectations throughout the admissions process and promotes effective communication between financial aid, student outreach, and other departments to ensure a seamless applicant to the new student experienceFacilitates and contributes to strong, positive relationships within the team, department and interdepartmentally - and promotes student-focused outcomes within all departmentsBuilds strong departmental and interdepartmental relationships through effective communication and collaboration to ensure students receive the highest level of supportExhibits a positive attitude with all students, colleagues, and university departmentsEmbraces innovation and change in a fast-paced environment and adjusts to priorities as neededExhibits a well-developed sense of integrity and commitment to student satisfactionOther duties as assignedPosition Requirements of the Admissions Representative:Bachelor's degree preferred, or equivalent combination of education, training and experience in admissions/enrollment, consultative service, sales or recruitingProven track record for consistently achieving results as an individual contributorProven track record of delivering excellent customer serviceDemonstrates strong verbal and written communicationProven track record for building and sustaining trusting relationshipsDemonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfactionValues higher education and BU's mission to liberate the innate greatness in people/studentsDemonstrates confidence and humilityDemonstrated proficiency in navigating through a PC and multiple software systems requiredOffice programs, navigating multiple software programs simultaneously and managing high volumes of phone calls and emails requiredAbility to work in a virtual environment using advanced software technologyAbility to sit for six to eight hoursExcellent written and verbal communication skillsExcellent interpersonal skills on both an individual and group basisEffective problem resolution skillsWork effectively as a team member to ensure that departmental goals are metAbility to prioritize work and perform well under pressureAbility to manage multiple tasks and meet deadlinesBryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.