Position Summary: The Admissions Advisor position is responsible for enrolling qualified students into the school's programs. This includes taking inbound calls and making outbound calls to inquiring prospective students, following up consistently with inquiries, interviewing and touring as well as managing enrollment activity and paperwork, and properly completing student files. Essential Duties and Responsibilities:
- This position is responsible for recruiting qualified students for the school's programs in a compliant, appropriate, and professional manner. Under the direct supervision of the Director of Admissions.
- Utilize only company approved materials during the phone, interview, and enrollment process.
- Significant outbound and inbound calling efforts are an essential component of this role.
- Follow up on all inquiries who have not scheduled an appointment and inquires who did not show for their interview.
- Interview and tour with prospective students to determine their needs, interests, and motivations for attending school; understand their career goals and address any concerns that might prevent them from starting or completing their education; assist them with identifying the program that best matches their needs.
- Provide information to students on the school's programs and entrance requirements, including the application process, policies, procedures, and documentation regarding the admissions requirements.
- Once the prospective student decides to enroll the Advisor will guide them through the admissions process, address questions, scheduling appointments for them to meet with financial aid and gathering the all the documents necessary to start school, and ensuring students completes the admissions testing.
- Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling qualified students who meet admissions requirements as published in the school's catalog.
- Follow up with interviews who did not progress in the enrollment process or cancelled students to assist in resolving any issues and address concerns.
- Responsible for achieving productivity goals based on campus needs.
- Complete daily activity reports.
- Maintain confidentiality of all business records and information.
- Regular and reliable attendance.
- Other duties as assigned.
Skills/Competencies/Qualifications: The Admissions Advisor should be proficient in the use of Microsoft Office applications; upbeat, professional, and a team player. Ability to work independently, self-motivated with a strong work ethic. Excellent presentation and communication skills. Competent in using CRMs and web-based platforms. Time and task oriented. Dependable, self-aware, empathetic, and adaptable. Must be proficient in the use a personal/laptop computer and other office equipment and work in an environment that can be fast paced, require higher levels of attention to detail and stressful at times. Work assigned hours necessary to complete the job daily including the ability to work day, evening, and weekend schedules. This position requires sitting and working at a desk and on the computer for extended periods of time. Prior admissions or sales experience required. Must have a degree equal to the level of degree offered at the campus of employment. Baccalaureate degree preferred. The Admissions Advisor must be able to maintain a professional and friendly demeanor and represent the company in a professional manner with all customers, personnel, vendors, and students.