Specific Duties and Responsibilities
- Provide World Class Guest Service to all guests and employees.
- Assist Guests with general park information, submitting feedback regarding experience, and troubleshooting technological difficulties.
- Adhere to and enforce company policies and procedures while ensuring guest satisfaction.
- Evaluate guest concerns and perform any necessary task to improve guest satisfaction.
- Maintain positive interaction with all guests and fellow Team Members.
- Operate computerized system to track guest recovery methods and orders.
- Maintain paperwork documentation regarding guest service recovery and till management.
- Ensure accountability
- Handle all guest problems in a calm, professional manner.
- Knowledgeable of all park information, policies, and procedures.
- Work to resolve all guest comments or concerns brought to your attention.
- Enforce all Six Flags policies and standards on a daily basis.
- Greet all guests as they enter the park lot.
- Efficiently execute the selling of parking passes to guests entering the park.
- Check in/out animals at the pet kennel facility.
- Clean kennels and maintain inventory of supplies.
- Direct traffic and park vehicles in the parking lot when needed.
- Perform all other duties as assigned by park leadership.
Minimum Requirements
- Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays.
- Excellent communication skills, both written and verbal.
- Computer literacy; working knowledge of all Microsoft applications.
- Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to forty pounds occasionally.
- Be able to work within a team environment to accomplish common goals.
- Must be willing to take direction from managers and supervisors.
- Must have a good understanding of reading, writing, and math.
- Responsible for adhering to Six Flags' uniform and grooming guidelines.