Company DescriptionThe position will provide support to the WIOA Adult/DW programs as well as other special grants. Role to include overseeing work experience as well as job development for program participants and assisting staff through outreaching area employers and maintaining relationships with employers and organizations. Ensures that referrals are processed in a timely manner. Ensures all services are data entered according to policies and procedures accurately and in real time as service is provided to the job seeker in the appropriate systemsJob Description
- Reviews case files to ensure compliance with contractual agreements
- May perform case management, eligibility and data entry duties for customers.
- Partner with Performance and Quality team to work with centers to ensure performance expectations are met and data entry meets quality expectations.
- Compile data for reporting progress of programs.
- Conducts trainings with new hires and ongoing training with tenured staff.
- Partners with leadership team to develop corrective action plans
- Interacts one on one and in groups with individuals from a diverse range of backgrounds
- Availability for out of office meetings, conferences
- Creates, implements, and monitors Standard Operating Procedures (SOPs)
- Demonstrate knowledge of quality assurance procedures and federal, state and local workforce
- Coalition laws and mandates
- Collaborate with Job Developer to connect job seekers with employers
- Responsible to drive center enrollment and spending goals
- Maintain existing linkages to community resources and develop new ones.
- Provide information regarding available services to business community.
- Ensure data entry and data integrity of all employer services in appropriate databases.
- Other duties as assigned
Qualifications
- Bachelor's Degree in related field and 1-2 years' supervisory experience preferred.
- Excellent verbal and written communication skills.
- Demonstrated customer service skills
- Familiarity with communities being served with knowledge and understanding of local needs and resources.
- Demonstrated knowledge of labor market trends.
- Demonstrated computer skills, with experience using word processing and spreadsheet software programs.
- Ability to establish and monitor staff goals and objectives.
- A valid driver's license in good standing and proof of auto insurance that meets Company requirements
- Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor or case manager.
Additional InformationAll your information will be kept confidential according to EEO guidelines.Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.