ADULT WELLNESS CENTER: Member Services Rep (Part-Time)
: Job Details :

ADULT WELLNESS CENTER: Member Services Rep (Part-Time)Exempt: NoDepartment: Adult Wellness CenterReports To: Adult Wellness Center DirectorLocation: Adult Wellness CenterDate Prepared: March 17, 2015Date Revised: November 18, 2024Safety Sensitive: NoGENERAL DESCRIPTION OF POSITIONThe Adult Wellness Center Service Representative provides administrative support to the Wellness Center Director, Assistant Directors, and Volunteer Coordinator. Responsible for providing excellent customer service to members of the Adult Wellness Center and answering questions related to AWC programs and services.ESSENTIAL DUTIES AND RESPONSIBILITIESGreets all customers and provides information about the services offered.Provides a positive public image through excellent customer service.Answers questions and addresses all concerns/complaints, directing them to appropriate persons.Assists with other administrative duties such as filing, data entry, and organizing office area.May work and set up special events or activities held at the center.Directs membership sign up process and accepts payment; maintains and updates payment and membership information into database.Screens for all Medicare supplement program eligibility; maintains confidentiality practices for HIPAA and CMS compliance standards.Answers phone in courteous manner; checks voicemail system and responds to calls in a timely manner.Distributes locks for lockers and towels as needed.Balances and closes out cash drawer and prepares daily financial report.Responsible for opening and closing of AWC, including checking pool chemicals before opening.Receives and processes class and program registrations; accepts payments; manages waiting lists for classes.Assists with volunteer coordination, training, and supervision.Replenishes coffee as needed and performs some janitorial duties.Updates membership information as necessary.Assists with calendar and newsletter production; proofreads and makes copies as necessary.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCEEquivalent to four years high school or GED, with particular emphasis during high school in office skills, plus 0 to 6 months related experience and/or training.COMMUNICATION SKILLSAbility to read and understand documents such as policy manuals and safety rules; ability to write routine reports and correspondence.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, and proportions.REQUIRED CERTIFICATES, LICENSES, REGISTRATIONSAll Adult Wellness Center Employees are required to have or to receive Basic Life Support (CPR, AED, and first aid training).Valid Drivers License.WORKING CONDITIONSSomewhat disagreeable working conditions. Continuously exposed to noise and may involve some travel.PHYSICAL ACTIVITIESThe employee is continuously required to talk or hear; regularly required to stand, walk, sit, and use hands.ADDITIONAL INFORMATIONAbility to utilize both internal and external resources to obtain necessary information and data.#J-18808-Ljbffr