About the Role Impact you will make The FinThrive Solutions Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. They advise and guide customers, ensuring each customer launches our products successfully, adopts it widely, and optimizes the value through the customer onboarding journey. The Solutions Services Advisory team is the voice of the customer internally and partners with all stakeholders to ensure the solutions deployed meet the customers business objectives and expected return on investment. What you will do
- Partners with sales to qualify opportunities, demonstrate value with renewals, inform new customer engagement strategy, and provide sales support of large customer engagements and transformational endeavors.
- Acquiring and acting strategically on knowledge of customer business objectives, goals, change management needs, and best-practice to deliver appropriate customer-focused product solutions
- Facilitate smooth transitions from Sales to Implementation and from Implementation to Client Support
- Understanding and documenting existing workflows, thinking strategically on process improvements, and communicating optimized workflow opportunities to both internal and customer stakeholders
- Monitoring customer performance as well as preparing, analyzing, and presenting data to inform stakeholders on financial, productivity, and customer satisfaction opportunities
- Preparing materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos
- Identifying and escalating risks to project success or customer perception with proposed solutions and suggested recommendations
- Develop and maintain effective customer relationships
- Work with revenue cycle departments, including but not limited to Patient Access, HIM, Billing, Collections, and various other health system revenue cycle departments, to improve operational efficiency, documentation, system workflows, and cash flow
- Conduct customer interviews, 'chair-side' observations and meetings to understand current state billing/EHR systems, operational processes, and workflows
- Clearly document current processes, recommended process changes, and final redesigned state for internal and external stakeholders
- Create policy and procedure updates and assist with customer adoption of redesigned processes
- Establish metrics to measure cost and FTEs required for existing process and create ROI models for redesigned processes
- Create ROI documentation showing realized benefit results after adoption of new processes What you will bring
- 4+ years of relevant experience in external consulting or healthcare industry role, with experience leading teams in organizational change management and/or consulting
- Expert level of understanding of Healthcare Revenue Cycle functions and best practices in hospitals and physician groups
- Expertise in RCM software implementation and consulting practices, or equivalent project management experience
- Analytical and problem-solving skills
- Experience with direct customer-facing engagements with proven ability to communicate effectively at all levels up to senior management, with technical and non-technical audiences
- Ability to work in a fast-paced environment and change priorities quickly
- Professional competence in the Microsoft Office Suite
- Ability to work collaboratively in a team environment
- Travel required: Up to 25% What we would like to see
- Bachelor's degree in appropriate field of study or equivalent work experience
- Strategic thinker and industry leader with deep Revenue Cycle expertise and industry relationships
- Strong C-level Health industry relationships and executive presence
- Ability to anticipate client needs in a way that builds product capabilities and opportunities to gain competitive advantage.
- Experience in use of data, research, and analytics to deliver insights to Health industry companies
- Prior experience with project management and coordination
- Ability to review and understand statements of work and contracts
- Experience with process mapping and workflow development
- Excellent planning, time management, communication, decision-making, presentation, and organization skills About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com - FinThrive Careers - FinThrive Benefits & Perks - Physical Demands