Advocate
: Job Details :

['BMW', '4.1', 'Lease Loyalty Advocate', 'Columbus, OH', 'Apply on employer site', 'Apply now']['BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.', '\nBMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Lease Loyalty Advocate position located in Columbus, OH.', '\nAs a Lease Loyalty Advocate, you are responsible for handling inbound and outbound calls for Lease End and OwnersChoice accounts that are 180 to -8 days from their contractual maturity date. Your interaction with consumers focuses on end of term options and obligations, available loyalty programs, and providing premium customer service. You maintain consistent and proactive consumer communication to ensure the customer is properly educated on lease end obligations and replacement vehicle opportunities. While advising lease-end consumers on their best options and programs, you consider things like, dealer contact, current vehicle mileage, wear and use, disposition fee account status, and the customer's end of contract needs.', '\nAs a Lease Loyalty Advocate your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.', '\nRelocation is not available for this position.', 'This is a hybrid role that requires regular attendance in the office.', '\nRequirements:', '\n6-12 months Customer Service Experience', '\nPreferences:', '\nBachelor's degree', '\n6-12 months Automotive Finance or Automotive experience', '\n6-12 months call center experience', '\nJoin the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:', '\nMedical, Dental, and Vision insurance', '\nAll with options for $0 Employee contribution', '\n401(k) with Company match', '\nRetirement Income Account (RIA)', '\nEmployee vehicle program', '\nBonus eligibility', '\nPaid Parental Leave of up to 6 weeks', '\nPaid Time Off in addition to Company paid holidays where eligible', '\nHybrid work environment\n', 'Voluntary Benefits to fit your needs', '\nThe pay range for this role is: $41,600.00 - $66,800.00', '\nThe selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.', '\nEven more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.', '\nAt BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.', 'Lease Loyalty Advocate\n', '20241106', 'Automotive', 'Columbus, Ohio\n', 'United States', 'Legal entity:', 'BMW Financial Services, US', 'Location:', 'Columbus, Ohio', 'Job field:', 'Inbound Customer Service', 'Job ID:', '142973', 'Publication date:', '06.11.2024', 'General', 'FullTime', 'Show more', 'Base pay range', 'The minimum salary is $42K and the max salary is $67K.', '$42K - $67K', '/yr (Employer est.)', '$54K', '/yr Median', 'Columbus, OH', 'If an employer includes a salary or salary range on their job, we display it as an Employer Estimate . If a job has no salary data, Glassdoor displays a Glassdoor Estimate if available. To learn more about Glassdoor Estimates, see our ', ' page.', 'Company overview', 'Size', '10000+ Employees', 'Founded', '1916', 'Type', 'Company - Public', 'Industry', 'Transportation Equipment Manufacturing', 'Sector', 'Manufacturing', 'Revenue', '$10+ billion (USD)', 'BMW ratings', '4.1', '81 %', 'Recommend to a friend', '89 %', 'Approve of CEO', 'Oliver Zipse', '1,182 Ratings', 'Career Opportunities', '3.7', 'Comp & Benefits', '3.9', 'Culture & Values', '3.9', 'Senior Management', '3.7', 'Work/Life Balance', '3.9', 'BMW reviews', 'Pros', ' ', 'They give you a Good salary', ' (', 'in 36 reviews', ')', ' ', ') nice colleagues', ' (', 'in 53 reviews', ')', ' ', 'Great for Work life balance', ' (', 'in 27 reviews', ')', ' ', 'Good culture, benefits and job flexibility', ' (', 'in 43 reviews', ')', ' ', 'Great working environment', ' (', 'in 42 reviews', ')', 'Cons', ' ', 'Low salary and hard to get by a long term contract', ' (', 'in 36 reviews', ')', ' ', 'Work life balance was not the best', ' (', 'in 27 reviews', ')', ' ', 'poor culture', ' (', 'in 43 reviews', ')', 'BMW benefits', '4.0', '3 Ratings', 'Employee benefit reviews', 'Most commented', 'Health Insurance', '(23 comments)', ' very good health benefit at BMW ', 'Vacation & Paid Time Off', '(6 comments)', ' We are started out with 5 days sick, 10 days of Vacation and 9 days of floating holidays along with US holidays. These also start from day 1. Vacation and FH don\'t roll over but I like that it means we use it or lose it. It\'s important to have time off for a work life balance and we dont\' do enough of that in the US so I appreciate having a chance to recharge. ', '401K Plan', '(3 comments)', ' So so so very good ', 'Oct 7, 2024', 'Former Employee in Newark, NJ, New Jersey', It's a good place to work. , 'Nov 1, 2024', 'Current Associate in New York, NY, New York State', 'Half medical insurance paid by company ', 'Oct 2, 2024', 'Current Sales Associate in Germany, TX, Texas', It's great. Amazing benefits. Awesome. ]