Advocate
: Job Details :

Who We Are: Were Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control, and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture. What Were Looking For: As a Client Support Specialist, youll be responsible for resolving client issues as reported through the formal ticketing system, emails, forums, and phone calls. The position requires a full understanding of the software platform and a superb ability to communicate functionality with clients. Reporting to the Manager of Customer Support, youll be part of the team where youll identify and provide solutions to client challenges in a dynamic and fast-paced environment. Youll be responsible for ensuring that we consistently exceed clients expectations and anticipate their future needs. What Youll Do: Respond to client issues, which may require troubleshooting, training, or other assistance. Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios. Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues. Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release. Provide timely feedback on product design and functionality issues. Maintain clear, concise communication with clients and within the organization. What Youll Need: Minimum 1 years of experience in Customer service, client-facing or account management roles, SaaS preferred but not required. Good communication skills working with all levels of an organization. Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus. Where Youll Work: Employees for this position will have a hybrid work model with 4 days in the office and 1 day remote each week. Be Human With Us: Being human isnt about checking every box on a list. Its about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that were solving. Were in this together. Come be human, with us. What We Offer: When you join our team, youre not just accepting a job. Youre making a career move. Heres how well support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.