Location: Des Moines,IA, USA
Great that you're thinking about a career with BSI!
About the role:
. Are you looking to join a dynamic global industry leader that can boast nearly 120 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards? Do you thrive on being a contributor to the continued success of the Aviation, Space and Defence sectors? If yes, then we would love to hear from you.
The Aerospace Client Manager is responsible for delivering BSI's audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits. The ideal candidate will either be AS9100 AEA Authenticated, or have completed and passed an AATT course, or have more than 4 years Work experience within the past 10 years in the aerospace industry directly involved in engineering, design, manufacturing, quality or process control for a major airframe manufacturer, prime supplier, auxiliary equipment supplier and/or appropriate official civil, military or space organization such as National Aviation Authorities (NAA), domestic Space Agency (e.g. ESA/NASA/CSA), Ministry of Defense (MoD)
* This is a remote position with extensive travel (100%) . Must live by a major airport with ability to travel weekly to clients.
Essential Responsibilities:
* Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
* Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
* Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
* Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
* Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
* Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested
* Plan/schedule workloads to make best use of own time and maximise revenue-earning activity.
* Responsible for attending any required training and following all procedures/processes/policies within BSI for management of clients, management of a home based office, use of BSI equipment and communication both internal and external to the organization
* Must be willing to go through extensive onboarding plan in order to reach Lead Assessor status through the prescribed program (based on the knowledge, skills and experience they have as well as the requirements of the appropriate schemes)
* Must be able to demonstrate knowledge and skills, to include preparation for and taking standardized assessments related to knowledge and application of audit practices
* Responsible for managing a portfolio of assigned clients based on location and a match of qualifications and client contract requirements
* Responsible for contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments and reporting and managing the results in an efficient manner.
* Responsible for monitoring the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained
* Responsible for leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as needed to meet the business needs
* Any other assignments as needed to meet assessment delivery business objectives
Education/Qualifications:
* More than four years work experience within the last 10 years in an environment as follows:
* Full-time work experience in the aerospace industry directly involved in engineering, design, manufacturing, quality or process control for a major airframe manufacturer, prime supplier, auxiliary equipment supplier and/or appropriate official civil, military or space organization such as National Aviation Authorities (NAA), domestic Space Agency (e.g. ESA/NASA/CSA), Ministry of Defense (MoD)
* Is able to travel frequently
* Generic knowledge of management system auditing practices
* Knowledge of general office practices, information systems, documentation systems, and technology, including computers
What we offer:
The salary for this position can range from $95,200.00 to 123,860.00 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.