Job Type Full-timeDescriptionWe are looking for an Affordable Lease-up Coordinator to join our team. This is a remote position based in Minnesota.About UsRoers Companies is a 2024 USA Today Top Workplace and an emerging national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we're on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed nearly $3 billion in real estate, representing more than 12,000 homes across the Midwest, Mountain Southwest, and Sunbelt regions. Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.About YouYou're passionate about your work, you're fast-paced, and you strive to help us continue our exponential growth. You offer an extra hand and aren't afraid to ask for help when needed. You act with integrity and empathy for the people around you. You get the big picture while executing the little details. In other words, you share our corporate values - passion, work ethic, teamwork, integrity, and ownership mindset.ResponsibilitiesThe role of the Affordable Lease-up Coordinator is to provide phone and email support to affordable lease-up properties.
- Determine and document prospect questions.
- Act as the first point of contact for prospects with questions on specific affordable housing projects.
- Knowledgeable in max rent and income guidelines and affordable housing requirements.
- Assists applicants with the application process by explaining all applicable forms.
- Review applications for accuracy, completeness and guides applicant to the next step in the process.
- Assist applicants in scheduling tours or onsite application appointments.
- Process applications remotely and submit to compliance.
- Complete daily and weekly reports as requested.
- Inputs all traffic and applications in the property management system regularly.
- Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
- Maintains customer service and excellent relations with prospects and employees.
- Other tasks & duties as assigned based on business need.
Requirements
- High School Degree or GED
- 1+ year in a professional office environment
- Demonstrated general knowledge of Property Management desired
- Strong interpersonal, oral and written communication skills.
- Must be organized, detail oriented and have good time management skills.
- Experience within residential real estate is preferred
- Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
- Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
- Knowledge of Yardi or Property Management software strongly preferred.
- As applicable, advanced knowledge of Affordable Housing Programs.
- As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
- Pleasant and engaging phone persona - must be able to project a 'smile' over the phone.
- Proven outstanding customer service.
- Listen and record accurately.
- Team-oriented and flexible/multi-tasking.
- Travel 50-75%
Benefits & PerksOur full-time employees are eligible for these benefits and perks:
- Medical, dental, and vision insurance including HSA
- Paid Parental Leave
- Employer Paid Basic Life Insurance
- Employer Paid Long-Term Disability
- Voluntary Life, AD&D, and Short-Term Disability insurance
- 401k Match
- Equity Opportunity with Match
- Competitive PTO and Paid Holidays
- Gym Membership Reimbursement
- Free Stays in our Properties' Guest Suites
- Rent Discount if you choose to live at one of our properties
- Free Weekly Office lunches and Fully Stocked Fridge
- Monthly Social Outings
- Shorter Friday Workdays During Summer
Roers Companies is focused on building a workforce that is diverse and inclusive. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Candidates will be required to pass a criminal background check and motor vehicle report.In order to be considered for this position, applicants must complete a survey at this link: #RoersCompaniesCareers