Job Type Part-timeDescriptionPowell Valley National Bank is looking to fill several part-time customer support specialist positions for an after hours customer support call center located at Powell Valley National Bank's Wise Office. The part-time customer support specialist is responsible for providing a best in class customer experience while assisting customers with questions and providing resolutions after traditional banking hours, evenings and weekends.
- The Customer Support Specialist role supports retail banking products and services within the electronic commerce and digital banking departments.
- Works directly with customers to address issues and respond to inquiries.
- Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.
- Provides technical support and troubleshooting for the bank's online banking platform
- Performs various operational tasks related to debit card services including but not limited to limit increases, card blocks, travel exclusions, and more.
- Follows bank established guidelines regarding customer service.
- Maintain proficient knowledge of the bank's electronic and digital retail products and services.
- Other duties as required and assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. RequirementsThe requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.It is the policy of Powell Valley National Bank to take affirmative action in equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, martial status, genetic information, disability, or protected veteran status.
- High School Diploma required
- Excellent Communication Skills