Location: South Burlington,VT, USA
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
A Remote Service Technician is responsible for assessing and troubleshooting power mobility and home access equipment to diagnose the problem and create a solution path to fix. Solutions typically include collaboration and partnership with parts experts, manufacturers, and field service technicians to fix the equipment.
KEY RESPONSIBILITIES:
* Answer phone calls from customers and assist them with equipment troubleshooting and repair diagnostics.
* Work with manufacturers to order warranty replacement parts for customers.
* Create work orders to engage field service technicians (contractors) when in-home service repairs are required.
* Collaborate closely with other team members to provide exceptional level of service to customers.
* Trains and educates customers and caregivers in the proper use, maintenance and safety of equipment as needed.
* Maintain and expand product, company policy and process knowledge actively participating in organized and self-driven training.
* Participates in the recruitment, assessment, and work order level management of field service technicians.
* Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
* Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
* Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
* The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
* High School Diploma/GED.
* Minimum five (5) years of experience as a mobility equipment service technician.
* Experience in delivering client-focused, need based solutions and services.
* Ability to clearly communicate technical information, verbal and written, with customers, MFG and internal stakeholders.
* Ability to multitask while providing exceptional support and responsiveness to customers.
* Experience with order and information management and systems.
* Dedicated, quiet, home workspace with strong internet connection.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to meet essential functions of the position with reasonable accommodations as necessary.
* Prolonged periods of working at a desk and/or on a computer
* Ability to work overtime as needed.
Pay Range: $20.07/HR- $28.09/HR. Exact compensation may vary based on skills, experience, and location.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.