The Aftermarket Support Engineer will provide specialized services for equipment within the LINDEMANN portfolio for customers in North America. In addition, you will support the Lindemann project/product team for both new equipment and new component processes. This role also provides installation and commissioning support associated with Lindemann projects. JOB DUTIES AND RESPONSABILITIES
- Provide specialized and process knowledge in the following areas: maintenance and operations, incidental and specialized requests, and troubleshooting problems with regard to Lindemann equipment.
- Carry out preventive and corrective maintenance for electrical, mechanical, and hydraulic.
- Check and document any functional deviations of LINDEMANN machines installed at customers.
- Provide specialized and practical services during installation, checkout, start-up and commissioning to ensure the safety and proper assembly of equipment and systems, in accordance with the projects and contract design requirements.
- Support Supply Chain department with supplier development activities and projects.
- Support Sales/After-sales department in identifying spare parts and engineering drawings.
- Attend internal and external meetings to support customer design requirements.
- Review with After-sales team the scope of engineering projects containing systems of varying engineering disciplines; analyze customer requirements; and communicate challenges and/or problems for execution.
- Provide expertise in the form of field dispositions, engineering work requests, redlines, and revisions.
- Support Product Management by standardizing and harmonizing select product portfolios.
- Contribute to and support sales and service proposals.
- Comply with HSE policy and practices.
QUALIFICATION AND EXPERIENCE
- Degree in Mechanical Engineering or similar discipline
- 5 years' experience in specialized assistance/support
- Reading and understanding mechanical drawings
- Reading and understanding electrical/hydraulic diagrams preferred
- Experience in troubleshooting via remote connection
- Oral and written English
- Availability for national and international travel (up to 50%-60% of the time)
- Valid driver's license class C
- Proficiency in using Microsoft Office programs
- Proficiency in using CAD programs
DIFFERENTIALSIt will be a plus if you have the following qualifications:
- Oral and written Spanish a plus
- Proficiency with IT tools, CRM (Salesforce) and ERP/integrated system (SAP)
- Knowledge of programming programmable logic controllers, including HMI (Siemens S7/TIA, AB-Rockwell)
- Experience with metal recycling equipment
- Experience with material handling equipment