Agency IT Resource
: Job Details :

Agency IT ResourceJob no: 5034121 Work type: Full-Time (Salaried) Location: Richmond (City), Virginia Categories: Information TechnologyTitle: Agency IT ResourceState Role Title: Info Technology Specialist IIHiring Range: $75,000 - $90,000Pay Band: 5Agency: Virginia Department of HealthLocation: Dept of HealthAgency Website: www.vdh.virginia.govRecruitment Type: General Public - GJob Duties1. Performance Management- Serves in a supervisory capacity and conducts performance management activities for staff.- Establishes and reviews work assignments and priorities, and resolves related managerial/supervisory issues, in conjunction with program management and Human Resource staff- Ensures relevant training and workplace safety for staff and conducts appropriate performance monitoring and appraisals2. AITR Duties- Serves as the Agency Information Technology Resource for VDH for al VITA partnership provided end user services.- Works directly with Health Districts and Offices on developing work requests for IT services and equipment and in resolving issues relating to IT services; provides technical consulting to VDH Staff located in Health Districts and Central Offices relating to new and existing IT hardware, software, and telecommunication equipment- Ensures ongoing compliance with established technology procedures, policies and guidelines.- Represents the agency for any IT projects- Approve/Deny logical access requests for domain account, VPN access,etc.- Submit requirements, review solution and cost proposal for all standard and custom work requests; approve all VITA/enterprise work requests ensuring appropriate budget.- Approve/Deny change requests, service requests, and/or other various IT activities that impact the agency•Communicates changes impacting VDH staff•Provide end user advocacy to support appropriate and timely resolutionsand outcomes that support the agency's mission and workforce's needs- Coordinates between Information Security Office and VDH IT product teams- Identifies risks, issues, concerns, agency needs and opportunities and provides recommendations for solutions.3. Planning & Development- Ensures processes/procedures for essential business functions are documented- Develops and implements policies, procedures, and standards of operations that support operational efficiency and the execution of the VDH's mission- Identifies and leverages new and existing technologies to reduce cost and increase security posture and improve VDH's state of readiness to respond to the public health needs of the Commonwealth- Ensures all agency needs are documented and included in the VDH IT Strategic Plan- Works with health districts and offices to align business needs with technology to develop technology roadmaps4. IT Customer Support & Compliance- Conducts meetings and provides guidance to OIM administrative, customer support, and policy staff- Coordinates agency services User Groups and provides job aides and training as needed- Monitors the performance of suppliers, VITA, and IT staff members toensure excellence in customer experience- Develops and reports service level agreements and contract performance- Documents remediation steps and performance improvement plans, to correct performance issues- Evaluates system reports to ensure quality and compliance in project reporting and provides direction to staff to ensure required reports are timely and accurate- Planview timecard review, approval, and trackingMinimum Qualifications1. Extensive knowledge and experience with IT Management servicestechnologies, standards, and practices2. Experience providing support for IT needs ranging from strategic planning to operations and financials.3.Demonstrated understanding and knowledge of Information Technologyprograms and policies Knowledge of best practices in service management including contract and vendor management in an outsourcing or shared service environment4. Experience managing the delivery of services to negotiated Service LevelAgreements (internal and external)5. Knowledge of outsourcing contracts and service delivery managementimplications6. Skilled in communication and collaboration with various levels of leadership, staff, and customers7. Skilled in oral and written communication as it pertains to interpretingtechnical information and business needs8. Demonstrated ability to work effectively with all levels of management,customers, and vendors to resolve problems9. Proven ability to interpret complex information and provide informedanalyses10. Experience managing budgets and managing complex technical operational environmentsAdditional Considerations1.Demonstrated understanding of Commonwealth of Virginia Information Technology Agency (knowledge of multiple supplier integration model, service catalog orders, knowledge base, offered services, sourcing of nonservice catalog products and services) 2. Commonwealth of Virginia Information Technology AITR training completion.Special InstructionsYou will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-###-####, or DBVI at 800-###-####.Contact InformationName: Rose Sandra BosePhone: 804-###-####Email: ...@vdh.virginia.govIn support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-###-####.Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.Advertised: 31 Dec 2024 Eastern Standard Time Applications close: 15 Jan 2025 Eastern Standard Time