Agency Operations & Marketing Specialist
: Job Details :

The salary range for this job posting is $67,466.00 - $120,899.00 annually + bonus + benefits

The above represents the salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

While we prefer candidates who can work a hybrid schedule in our Charleston, WV, Columbus, Ohio or Charlotte NC offices, we will consider candidates who can work remote in our listed payroll approved states.

Based on background and experience, we may hire a senior level in this role. The listed salary range is inclusive of both levels.

This role reports to the Manager, Agency Training and Marketing.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

Assist building tools and best practices to support Encova business teams to profitably manage their agencies. Personally represent Encova Insurance to our agencies through positive agency relationships, marketing the benefits of Encova's products/services and utilization of available agency technology to facilitate profitable growth. Leverage the strategic agency partnership to develop an understanding of each agency's operations, monitor agency performance and apply that knowledge to provide recommendations for increased submission flow, portal adoption, distribution segmentation and best practices. Assist to design, coordinate and implement communication, onboarding and training for our agencies across all lines of business. Assist to review and process agent of record, co-op advertising. Assist to execute the strategy for agency entertainment contracts, marketing and events. Assist to execute the agency education program and related continuing education filings. Provide recommendations to continuously grow our relationships with our independent agents and networking relationships with state/national insurance associations.

ESSENTIAL FUNCTIONS:

• Collaborate with business to conduct ongoing, comprehensive needs assessments as it relates to the communication, marketing and training for Encova's agency partners. Assist in identifying gaps, providing recommendations for improvement and determining priorities.
• Develop, implement and continuously improve the onboarding experience for all Encova agencies.
• Draft agency documentation to include but not limited to new or revised policies and procedures, best practices, training documents, presentations, and user guides.
• Provide recommendations related to problem-solving agency business process and system issues, including but not limited to best practices and tools improving Encova associates' ability to profitably manage our agency relationships.
• Assist to manage end-to-end agency training, including project timelines, priorities, and content, as appropriate. Create marketing/technical training curriculum and incorporate varied instructional design and delivery techniques.
• Collaborate with business to increase the automation and ease of capturing, tracking and maintaining visibility of key agency related metrics and information internally.
• Assist to manage the strategy to gather, research and analyze competitor pricing and products.
• Provide support to our associates in agent facing roles to keep them informed of training, marketing materials, analytics, business processes and system functionality that impact their book of business.
• Assist with the planning and execution of the spring and fall agency review process.
• Utilize training evaluation reports and agency performance metrics to assess training effectiveness and opportunities for ongoing agency education. Ensure agencies are leveraging the services and technology available to them by monitoring agency reports and targeting follow-up accordingly.
• Manage the agent of record and co-op advertising processes.
• Assist to manage the agency entertainment contracts, benefits, marketing and events related to our contracted partnerships.
• Assist to plan and execute agency education program, including but not limited to Encova Academy, Account manager/CSR, Producer roadshow. Assist to manage related CE provider filings through contracted vendor.
• Collaborate with internal and external stakeholders to gather ideas toward system enhancements, increased automation and ongoing development; drive priorities.
• Review industry, state and national user group publications, reporting on noteworthy activities and trends.

OTHER FUNCTIONS:

• Coordinate setup and initial downloads with agency personnel, agency management system vendors, and third parties. Troubleshoot download issues as needed.
• Coordinate setup of rating and bridging vendors.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor's degree from an accredited college or university strongly preferred.
• Minimum of two years' relevant experience in marketing, customer service, training and/or experience working in or with insurance agencies is required.
• Some overnight travel also required.
• Professional training, project management and/or insurance certification is strongly encouraged. Producer license must be obtained within six months.
• Exceptional written and verbal communication skills and ability to speak professionally in front of a group. Position requires the ability to interact effectively with internal and external customers.
• Demonstrate ability to form strong partnerships and establish credibility with agency partners and internal business teams at all levels of the organization.
• Highly organized and detail oriented. Able to prioritize work and balance competing priorities utilizing excellent project management skills.
• Proficient in Microsoft Office products.
• Demonstrated ability to assimilate a range of technical information and concepts from different sources and convey the information to end users efficiently and effectively.
• Ability to conduct needs analysis and approach training initiatives with creativity and flexibility to accommodate different learning styles and engage an audience.
• Demonstrate a creative and entrepreneurial approach to sales and marketing initiatives.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities. Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations. Encova Insurance is an EOE/E-Verify employer.