Location: Cincinnati,OH, USA
Description
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
As an Agent Commission Representative, you will have the opportunity to process agent commission payments, provide industry leading customer service to customers regarding commission related inquiries and have the opportunity to collaborate with other departments within Mass Mutual Ascend on commission related topics.
Job Responsibilities
* Reviews the preparation and processing of field compensation payments (commissions, overrides, incentives, bonuses, etc.
* Ensures records and processes adhere to company guidelines and confidentiality is maintained for all information.
* Process Service Agent Changes in admin system.
* Takes inbound phone calls from internal and external customers including agents, agencies, sales department.
* Prepare and analyze reports (ex: over $25k com report, money settlement reconciliation, com statements, etc.)
* Identify and resolve agent/agency commission errors. Includes manual com payout processing or working with other departments to resolve system defect.
* May lead the work of others (mentor, prioritize, delegate and review assignments.)
* Provides training and technical advice to lower-level positions.
* May serve as department liaison in company meetings and escalated compensation related requests.
* Works on assignments of higher technical complexity and variety.
* Performs other duties as assigned.
Minimum Qualifications
* High School Diploma
* Five or more years of related experience. Prior experience with insurance agent compensation preferred.
What to Expect
* Focused one-on-one meetings with your manager
* Ongoing opportunities for development and learning
* Working in a fast-paced environment with available flexible work schedules
* A place to grow your career in a culture that inspires, rewards and develops employees
* Small company feel with a focus on meeting customer's needs today and also well into the future
#LI-MM1
Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..